Arreil Stroger
Roselle,IL
Summary
Dedicated and focused project management specialist with several years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in equipment operation, staff training and development, customer service and process improvements.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Project Manager
BrandPoint Services-Remote
01.2022 - Current
- Manage delivery of all assigned projects
- Secure internal and/or external resources for projects
- Serve as project leader to all assigned project team members
- Manage all individual project workflows and due dates for the Creatives Services team
- Conduct and/or attend client and team meetings with Account Executives (project kick-offs, project status meetings, etc.)
- Lead day-to-day management of projects and facilitate communication with client as needed and between all team members (sales, writers, editors, designers, etc.)
- Monitor project parameters for all jobs
- Ensure projects stay on schedule and in scope
- Ensure the end product delivers on time, on budget and without jeopardizing quality
- Estimate
- Negotiate cost with vendor
Project Manager
Resicom-Remote
01.2020 - 01.2022
- Monitor technicians' daily workload in assigned geographical areas to ensure customers' requirements are met
- Handle inbound calls from technicians and offer assistance as required to manage workload
- Handle inbound calls from client dispatch teams to ensure effective coordination of resources and clear communication among teams
- Complete outbound calls to technicians to ensure job status information is up to date and accurate
- Assess daily workload and determine if any adjustments to the resource plan are required, including but not limited to contacting technicians to take additional shifts and or jobs to assist with high workloads
- Create and manage reports, tracking unique bookings, system errors
- Ensure adherence to client procedural requirements
- Project set up and vendor assignmentPreparation of scopes/estimates
- Reviewing work orders
- Data entry of purchase orders, invoicing- vendor compliance and documentation
Customer Service Representative
Aetna Better Health-Remote
12.2019 - 01.2020
- Provide members with the right information at the right time to help them make better decisions about their health and health care plan
- Handle customers inquiries and problems via telephone, internet or written correspondence
- Engages, consults and educates members based upon the member's unique needs, preferences and understanding of Aetna plans, tools and resources to help guide the members along a clear path to care
- Answers questions and resolves issues based on phone calls/letters from members, providers, and plan sponsors
- Triages resulting rework to appropriate staff
- Remain up to date on company changes, HIPPA laws, patient referrals and resources
Skills
- Data entry
- Communication skills
- Interviewing
- Negotiation
- Intelligence experience
- Cold calling
- Tax experience
- Marketing
- Customer service
- Dispatching
- Project management
- Project Leadership
- Microsoft Project
- Process Improvement
- Budgeting
- Management
- Salesforce
- Project Planning
- Change Management
- Computer Networking
- Conflict management
- Leadership
- Financial acumen
- Proposal writing
- Customer relationship management
- Business development
- Construction
- Mentoring
- Agile
- Business requirements
- Scrum
- Root cause analysis
- Quality assurance
- Microsoft Access
- Data analytics
- Google Suite
- IVR
- Data collection
- Human resources
- Data analysis skills
- Research
- Account management
- Pricing
- SharePoint
- Windows
- Customer support
- Microsoft Office
- Intelligence targeting
- Restaurant experience
- Quality control
- Smartsheet
- Microsoft Dynamics 365
- Property management
- Maintenance management
- Manufacturing
- Work flow planning
- Contract Management
- Document Management
- Project Management
- Workforce training
- Vendor Sourcing
- Cost Control
- Schedule Management
- Conflict Management
- Staff training and mentoring
- Budget Preparation
- Data review
- Staff Management
- Customer relations specialist
- HVAC Systems
- Project scope
- Project Scheduling
- Forecasting
Workauthorization
Authorized to work in the US for any employer
Certification
Driver's License
Assessments
- Customer focus & orientation, Proficient, 01/01/22, Responding to customer situations with sensitivity
- Basic maintenance and repair, Proficient, 03/01/23, Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
- Project timeline management, Proficient, 01/01/22, Prioritizing and allocating time to effectively achieve project deliverables
- Customer service, Proficient, 12/01/21, Identifying and resolving common customer issues
Personal Information
Relocation: Anywhere
Timeline
Project Manager
BrandPoint Services-Remote
01.2022 - Current
Project Manager
Resicom-Remote
01.2020 - 01.2022
Customer Service Representative
Aetna Better Health-Remote
12.2019 - 01.2020
Driver's License