Arren Schlerf
Conroe,Texas
Summary
Experienced manager adept at leading and managing diverse teams in the collision industry. Proven success in finance, customer service, and building strong buisness relationships. Exceptional organizational skills and project oversight abilities. Recognized for talent acquisition and retention, raising standards, introducing new S.O.P, and overseeing multiple locations including aiding in the opening of the Odessa Market.
Overview
14
14
years of professional experience
Work History
Collision Manager
Gerber Collision
Current
- Aided in the establishment of a new market.
- Oversaw repairs and upgrades for facilities in different locations.
- Reviewed and modified shop floor plans to enhance efficiency and prevent bottlenecks
- Generated new business from capture of accounts, promoting market growth.
- Maintained a high level of performance according to the WOW standard.
- Consistently achieved and maintained exceptional Tier 1 performance.
Collision Manager
Caliber Collision
01.2017 - 01.2024
- Coordinated team efforts to achieve efficient and timely completion of repairs.
- Promoted a sense of empowerment within the team, facilitating efficient decision-making.
- Worked closely alongside key insurance partners to drive operational consistency and strengthen professional relationships.
- Managed and supervised several locations concurrently to support the Regional Team.
Collision Repair Estimator
Service King
01.2016 - 01.2017
- Provided timely and accurate DRP and Customer Pay Estimates for collision repair.
- Ensured customers were informed about the status of repairs and maintained an excellent Customer Service Rating.
Collision Repair Estimator
Gillman Auto Group
01.2014 - 01.2016
- Provided timely and accurate DRP and Customer Pay Estimates for collision repair.
- Ensured customers were informed about the status of repairs and maintained an excellent Customer Service Rating.
Finance
Briggs Auto Group
01.2010 - 01.2014
- Collaborated with financial institutions and customers to facilitate financing solutions for clients.
- Maintained effective communication between customers and the bank regarding stipulations.
- Maintained a high level of organization while ensuring timely completion of paperwork.
Manager
Briggs Auto Group
01.2010 - 01.2014
- Optimized store profit through effective inventory management.
- Communicated with sales representatives to meet the wants and needs of the customers.
- Supported sales team to achieve excellence and ensured smooth daily operations.
- Planned and set daily goals to achieve store targets and profit margins.
Skills
- Able to keep up a continuous high pace
- Accurately project sales outcomes
- Able to see the full potential of a location and staff
- Exceed market expectations
- Read reports such as P&L and Trended
- Identify potential areas of improvement
- Build and maintain outstanding teams
- Confident and able to take initiative on new projects
Accomplishments
- Nissan ONE Customer Service
- Top Shop Award for State Farm, Geico and All State
- Platinum Leadership
- Most Shop growth in Sales and Customer Service year of 2023
Timeline
Collision Manager
Gerber Collision
Current
Collision Manager
Caliber Collision
01.2017 - 01.2024
Collision Repair Estimator
Service King
01.2016 - 01.2017
Collision Repair Estimator
Gillman Auto Group
01.2014 - 01.2016
Finance
Briggs Auto Group
01.2010 - 01.2014
Manager
Briggs Auto Group
01.2010 - 01.2014