Arriahna Markay

• Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
• Managed high call volume while maintaining a courteous and professional demeanor.
• Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
• Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
• Identified and resolved discrepancies and errors in customer accounts.
• Resolved delivery issues revealed by statistical reports.
• Sought ways to improve processes and services provided.
• Investigated and resolved accounting, service and delivery concerns.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Reduced process inconsistencies
• Trained staff on operating procedures and company services.
• Implemented and developed customer service training processes.
• Maintained clean and orderly work space.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Maintained up-to-date knowledge of product and service changes.
• Cross-trained and provided backup support for organizational leadership.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Investigated and resolved customer inquiries and complaints quickly.
• Educated customers about billing, payment processing and support policies and procedures.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
• Developed rapport with customers, fostering long-term relationships and repeat business.
• Addressed customer complaints

I maintain expert knowledge of company products and services while assisting clients through calls and emails. Process orders, verify insurance, and collaborate with doctors to ensure compliance with coverage guidelines. Skilled in problem-solving, attention to detail, and resolving patient concerns. Adaptable, accountable, and a strong team player with the ability to work independently. I am passionate about helping others, making customer service more than just a job—it’s a commitment to providing support and care.

• Entered data, generated reports, and produced tracking documents.
• Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
• Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
• Gathered and organized materials to support operations.
• Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
• Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
• Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
• Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
• Kept high average of performance evaluations.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
• Delegated tasks to administrative support staff to organize and improve office efficiency.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Boosted team morale and productivity by organizing team-building activities and maintaining open-door policy for feedback and concerns.
• Enhanced project tracking by developing comprehensive database, which allowed for real-time updates and adjustments.

Experienced in multiple warehouse roles, including unloading, receiving, hauling, loading, clerical duties, and coordination. Skilled in operating pallet jacks and hi-los, verifying shipments, managing paperwork, and ensuring efficient dock operations. Strong ability to track inventory, coordinate trailer movements, and assist with scheduling and attendance. Proven leadership in maintaining workflow efficiency, supporting teams, and optimizing operations through detailed reporting and communication. Adaptable and committed to ensuring smooth warehouse operations.

• Participated actively in hiring new employees for the dietary department – from screening resumes to conducting behavioral and technical interviews.
• Reduced food waste by implementing inventory control measures and optimizing food storage practices.
• Continuously evaluated ingredient suppliers'' performance based on their ability to meet quality expectations while adhering to budget constraints.
• Enhanced kitchen efficiency by streamlining meal preparation processes and introducing time-saving techniques.
• Maintained a clean and safe work environment by enforcing strict sanitation guidelines and safety protocols.

Started as a Server, then promoted to Dietary Aid and eventually Dietary Supervisor due to strong teamwork, independence, and initiative. I ensured residents received proper diets, upheld health inspection standards, and supported staff with scheduling, training, and cross-training. Managed kitchen operations, maintained resident files, created seasonal menus, and coordinated events. Handled incident reports, resident-family communications, and staff well-being, prioritizing a respectful and patient-centered environment. Passionate about improving processes, supporting employees, and ensuring the highest quality of care for residents.

• Assisted patients with daily living activities, promoting independence and wellbeing.
• Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
• Improved patient comfort by providing compassionate and attentive care.
• Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
• Answered patient assistance calls, assessed needs, and offered qualified support.
• Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
• Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
• Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
• Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
• Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
• Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
• Administered medications as prescribed, preventing adverse reactions or complications.
• Coordinated transportation services for medical appointments or other necessary outings for patients who required assistance outside of the home setting.
• Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
• Documented patient information accurately in electronic medical records, ensuring continuity of care among healthcare providers.
• Performed wound care and dressing changes, facilitating timely healing and recovery.
• Delivered high-quality care to various patients in hospital facility and within their own home.
• Followed directions of licensed nurses to administer medications and treatments.
• Transported patients between rooms and appointments or testing locations.
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
• Helped patients complete range of motion exercises to prevent loss of function during care.
• Helped patients with self-feeding and assisted feeding, based on individual needs.
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
• Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
• Maintained clean and safe environment to promote patient safety and comfort.
• Supported the physical therapy process by guiding patients through prescribed exercises under therapist supervision.