Arriana Brooke
421 E Bay State ,CA
Summary
Dynamic customer service professional with proven expertise. Skilled in appointment scheduling and data entry, I enhanced patient satisfaction through efficiency. Known for strong organizational skills and a warm demeanor, consistently creating positive experiences for clients and visitors.
Overview
13
13
years of professional experience
Work History
Lash Artist
Self-employeed
01.2025 - Current
- Maintained proper sanitation, sterilization, and safety procedures to ensure a safe and healthy environment for both clients and staff.
- Contributed to social media marketing efforts by creating engaging content showcasing various lash styles and transformations.
- Utilized exceptional customer service skills throughout lash consultations and services.
Customer Service Representative
Liberty Mutual
04.2019 - 11.2023
- Maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Hostess
Satin
02.2020 - 01.2021
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations, answered customer questions, and informed clients of accurate information.
Receptionist
Yorda Linda Dental
03.2016 - 06.2017
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, and health history to keep information current.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted with onboarding new clients and securing paperwork completion.
Receptionist
Marguerite Gardens
02.2012 - 01.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, and communicated with guest.
- Answered phone promptly and directed incoming calls to correct departments and rooms.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Certified Paralegal (CP) - Paralegal Studies
Pasadena City College
Pasadena, CA01-2027
High School Diploma -
Rosemead Adult School
Rosemead, CA02-2011
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
Languages
English
Certification
- Certified Lash Technician- Hollywood Makeup Academy
Timeline
Lash Artist
Self-employeed
01.2025 - Current
Hostess
Satin
02.2020 - 01.2021
Customer Service Representative
Liberty Mutual
04.2019 - 11.2023
Receptionist
Yorda Linda Dental
03.2016 - 06.2017
Receptionist
Marguerite Gardens
02.2012 - 01.2014
Certified Paralegal (CP) - Paralegal Studies
Pasadena City College
High School Diploma -
Rosemead Adult School
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