Arriana Santana
West Haven,CT
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Lab Assistant
Yale New Haven Health System
01.2023 - Current
- Managed specimen sample handling, receiving, storage and inventory.
- Logged samples correctly into computerized tracking system.
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Prepared samples for centrifugation, aliquoting and preserving sample integrity.
- Demonstrated flexibility working in a fast-paced and ever-changing environment.
- Prepared specimens for testing and analysis.
- Demonstrated flexibility in adapting to changing priorities or new assignments as needed within the lab environment.
- Collaborated with other departments to establish cohesive laboratory operations.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
Office Manager
Yanza Home Improvement
02.2018 - 01.2023
- Efficiently managed and monitored current and upcoming projects, ensuring seamless execution and organization.
- Ensured financial accuracy by regularly reconciling accounts payable and receivable transactions, maintaining balanced budgets.
- Maintained comprehensive computer and physical filing systems for streamlined data management and accessibility.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Customer Service Representative
Monroe Engineering
04.2021 - 09.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained a high level of accuracy in all email correspondences, ensuring that customers received clear and concise information to address their inquiries effectively.
Education
Associate of General Studies -
Gateway Community College
06-2026
High School Diploma -
Metropolitan Business Academy
06.2013
Skills
- Laboratory techniques
- Trained in HIPAA compliance
- QuickBooks
- Microsoft Office
- Adaptability
- Crisis management
- Incident command
- Public safety
Timeline
Lab Assistant
Yale New Haven Health System
01.2023 - Current
Customer Service Representative
Monroe Engineering
04.2021 - 09.2021
Office Manager
Yanza Home Improvement
02.2018 - 01.2023
High School Diploma -
Metropolitan Business Academy
Associate of General Studies -
Gateway Community College
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