Arriane Wilson
Ponchatoula,La
Summary
Experienced Service Associate with a proven track record of improving operational efficiency and resolving issues. Skilled in building strong connections with stakeholders, clients, and colleagues to achieve organizational goals. Ready to leverage acquired skills and knowledge in pursuit of new career opportunities.
Overview
15
15
years of professional experience
Work History
Owner/ Self-Employed
Changing Hands Solutions LLC
11.2024 - Current
- Managed day-to-day business operations.
- Trained and motivated 4 employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
- Established foundational processes for business operations.
- Interacted well with customers to build connections and nurture relationships.
- Accomplished multiple tasks within established timeframes.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
Assistant Property Manager
The Chateau
08.2022 - 12.2024
- Oversaw monthly collections and maintained 99% payment rates by building positive relationships with tenants.
- Showed apartments to potential tenants and answered questions regarding community.
- Posted policies and rules in common areas for tenant review.
- Coordinated with maintenance vendors to schedule and oversee property repairs, resulting in timely and cost-effective solutions
- Provided administrative support to the property manager, including managing records, preparing reports, and coordinating meetings
- Organized and updated risk management policies and procedures on SharePoint, slashing the time taken to access critical information by one hour
Night Auditor
Comfort Inn Suites
07.2021 - 08.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain 100% front desk efficiency.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
- Set up and entered financial data into spreadsheets using Microsoft Excel.
- Processed and created audit reports detailing the number of occupied and vacant rooms and daily revenue totals to give to management, housekeeping, and accounting departments
- Assists guests and owners in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary.
- Acts as the site liaison for the services and sales center.
Patient Care Technician
DaVita Dialysis Center
08.2018 - 07.2021
- Provide education to patients on treatment plans, medications, symptoms, and diagnosis in coordination with healthcare teams
- Delivered support to healthcare teams and nurses for patient intake and discharge, which included gathering information on medical histories and coordinating patient transport
- Performed routine quality control and safety checks on all equipment.
- Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
- Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
- Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
- Participated in hospital and clinic staff meetings to discuss patient care.
- Supported needs of 8 to 12 patients under dialysis care per shift.
Medical Assistant
Children’s Cardiology
07.2017 - 08.2018
- Maintain friendly and professional customer interactions
- Obtained client medical history, medication information, symptoms, and allergies
- Work as a team member to provide the highest level of patient healthcare
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Prep patients for cardiovascular procedures, accurately recording heart tests results
Nursing Assistant/Colon and Rectal Surgery Extern
East Jefferson General Hospital
03.2015 - 04.2016
- Managed approximately 4 clinic lines, scheduled office appointments, made patient reminder calls during high volume periods
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Responded appropriately to the physical, emotional, and developmental needs of patients.
- Completed and submitted clinical documentation in accordance with agency guidelines.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Obtained information about clients’ medical history, drug history, complaints, and allergies.
- Documented care actions by completing records and logs in medical software system.
Education
High School Diploma -
Alfred Lawless Senior High School
New Orleans, LA05-1997
Skills
- Strategic business oversight
- Financial resource allocation
- Data-driven decision making
- Effective task prioritization
- Effective organization skills
- Tenant dispute resolution
- Professional communication skills
- Proficient in Microsoft Office Suite
- CRM software proficiency
- Motivated mindset
Accomplishments
- Managed tenant inquiries and complaints, resolving issues effectively and maintaining 98% tenant satisfaction
- Assisted with rent collection, resulting in a 10% reduction in delinquency rates
- Balance credit card transactions and settle cash drawers with an unwavering record of 100% accuracy
- Increase the hotel’s annual profits by 10% by consistently exceeding room sale goals and promoting membership programs
Timeline
Owner/ Self-Employed
Changing Hands Solutions LLC
11.2024 - Current
Assistant Property Manager
The Chateau
08.2022 - 12.2024
Night Auditor
Comfort Inn Suites
07.2021 - 08.2022
Patient Care Technician
DaVita Dialysis Center
08.2018 - 07.2021
Medical Assistant
Children’s Cardiology
07.2017 - 08.2018
Nursing Assistant/Colon and Rectal Surgery Extern
East Jefferson General Hospital
03.2015 - 04.2016
High School Diploma -
Alfred Lawless Senior High School
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