Arrielle Courts
Greensboro,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Financial Services Representative
State Employees Credit Union
10.2021 - Current
- Responded to inquiries from clients and provided financial advice to drive fiscal growth.
- Keyed all required transactions into the Margo system and balanced the cash drawer with accuracy
- Kept daily and monthly records of the following reports: vault control, returned checks, forgeries etc
- Assisted members with account problems, checking reconciliations, or errors in transactions.
- Demonstrated proactive problem solving and strategic thinking skills
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
Customer Service Representative
Staffing & Solutions
05.2018 - 06.2021
- Answered questions about a company's products or services
- Resolved issues and troubleshooting technical problems
- Provided proactive customer outreach
- Identified and maximized sales opportunities and increased customer retention rates.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Translated complex technical issues into digestible language for non-technical users.
Assistant Manager
Motherhood Maternity
03.2017 - 04.2018
- Managed all aspects of the employee life cycle from recruitment to organizational departure
- Worked alongside the General Manager to drive KPIs
- Completed yearly performance evaluations ensuring company training for hiring managers
- Developed sales drive and initiatives to increase employee involvement and meet sales goals.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Associate of Arts - Business Administration And Management
Guilford Technical Community College
Jamestown, NC05.2023
Skills
- Sales Quota Achievement
- Financial Product Sales
- Account Maintenance
- Customer Relationship Management
- Technical Support
- Call Center Operations
- Product Troubleshooting
- Complaint Resolution
Timeline
Financial Services Representative
State Employees Credit Union
10.2021 - Current
Customer Service Representative
Staffing & Solutions
05.2018 - 06.2021
Assistant Manager
Motherhood Maternity
03.2017 - 04.2018
Associate of Arts - Business Administration And Management
Guilford Technical Community College