Arrielle Rose
Shaker Heights
Summary
Senior Auto Insurance Underwriter with extensive experience assessing complex risks, analyzing data, and making sound underwriting decisions. Known for strong client communication, policy expertise, and the ability to balance profitability with customer needs. Skilled in relationship building, fast-paced decision-making, and delivering accurate, compliant underwriting outcomes.
Overview
10
10
years of professional experience
Work History
Senior Underwriter
Progressive
Mayfield
10.2023 - Current
- Monitored existing accounts for changes in risk factors that could impact coverage terms or premiums.
- Maintained thorough documentation of underwriting decisions and processes for future reference.
- Controlled company risk by declining policies with excessive loss potential.
- Processed high volume of transactions with consistent accuracy and strong attention to critical details.
Senior Specialist - Customer Preservation
Progressive
Mayfield
04.2023 - 10.2023
- Maintained key performance indicators and met productivity standards with one-call resolution.
- Conducted exit interviews with departing customers to learn about their reasons for leaving.
- Assessed customer needs to provide appropriate solutions for retention.
- Resolved customer issues leveraging exhaustive knowledge of internal resources and company procedures.
Licensed Insurance Sales Consultant
Progressive
Mayfield Heights
10.2022 - 04.2023
- Applied knowledge of consultative sales techniques to sell auto and special lines insurance policies.
- Conducted in-depth needs assessments for potential clients, recommending appropriate insurance products.
- Communicated with customers to evaluate assets, lifestyle and financial health to make catered insurance recommendations for individual needs.
- Conducted regular follow-ups with prospective customers to address concerns and answer questions about available policies.
Insurance Customer Service Representative
Progressive
Mayfield Heights
01.2021 - 09.2022
- Informed customers about products and services by telephone.
- Handled billing inquiries and resolved payment disputes with clients.
- Supported company policies by adhering to privacy and confidentiality procedures.
- Tracked and addressed customer inquiries regarding policies and procedures.
Main Banker
MGM Northfield Park
Northfield
07.2015 - 10.2020
- Ensured compliance with casino policies and procedures while handling sensitive financial information.
- Performed routine audits of cash handling processes to identify areas for improvement or potential fraud risks.
- Balanced daily transactions and reconciled any discrepancies in cash drawers.
- Prepared detailed reports of daily transactions, including wins, losses, and outstanding balances for management review.
Education
Bachelor of Arts (B.A.) - Organizational Leadership Management
Cleveland State University
Cleveland, OhioSkills
- Risk Assesment
- Relationship Building
- Data Analysis
- Client Service
- Research and Inquiry
- Policy Communication
Volunteer Experience
Coordinator, B-Buzz Baseball League| Cleveland, OH
May 2016 – Present
- Manage player registrations, waivers, and eligibility documentation.
- Coordinate team schedules and support timely attendance for practices, games, and events.
- Oversee uniform and equipment inventory, including purchases and repairs as needed.
Timeline
Senior Underwriter
Progressive
10.2023 - Current
Senior Specialist - Customer Preservation
Progressive
04.2023 - 10.2023
Licensed Insurance Sales Consultant
Progressive
10.2022 - 04.2023
Insurance Customer Service Representative
Progressive
01.2021 - 09.2022
Main Banker
MGM Northfield Park
07.2015 - 10.2020
Bachelor of Arts (B.A.) - Organizational Leadership Management
Cleveland State University