Arrien Seymore

- Provides high quality customer service by responding to telephone and email inquiries, requests and problems, - Resolving or referring billing disputes, - Correcting payment errors, - Using through knowledge of products, services, rates, terms, fees, applicable regulations and systems and procedures, - Entering and modifying customer data in IT systems, - Revising fee and finance charges as appropriate, - Maintaining positive relationships with clients.

• Updated system with order specifics and customer details, preferences, and billing information.
• Collected deposits or payments and arranged for billing.
• Provided accurate information about products and services to customers.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Resolved customer complaints promptly and efficiently.
• Developed positive relationships with customers through friendly interactions.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

• I am the primary contact and act as the internal owner for a portfolio of Small and Medium Business Direct merchants
• I assist with responsible for client solution penetration and education, account monitoring and portfolio reporting and issue resolution ownership
• I also assist with build customized Business Review presentations which illustrate the client’s financial health based on card volume vs industry as well as market trends
• Support the retention and growth of a vertical aligned client portfolio and assures client satisfaction by maintaining overall relationship with clients
• Provide ongoing relationship development through proactive engagement, integrated with digital nurturing, to increase revenue retention within an assigned vertical
• Resolve simple inquiries and facilitation of resolution for moderate to complex inquiries through coordination with customers and other internal areas
• I maintain clear and open communication regarding complex subject matter such as pricing model, funding, and compression management
• Build and maintain accurate and up-to-date customer profiles including contract information, communication logs, and product matrix
• Educate customers on relevant industry information and provides training products, reporting, and self-service tools
• Assist customer with making payments and billing inquiries
• Activated cards, shipped replacement cards, unlocked online accounts
• Work in advanced systems daily to help resolve customer concerns
• Systems ,FDPOS,FDIS,Service360,Merchant Manager (MM),Merchant Service Center (MSC) Evolve, Card activation, FDR/3270, Genesys, ECS, CRM,MSA, Avaya One, BMC Remedy,Salesforce

• Provide member management solutions for the rapidly changing healthcare world
• Process requests for Over the Counter (OTC) items received from health plan members via mail or phone call
• Update account information such as billing options and changes of address or phone numbers
• Answer questions pertaining to mailings sent out by the company periodically
• Make concise and detailed notations as it pertains to member records
• Submit mail requests for beneficiaries such as ID cards
• Educate members on how the supplemental OTC benefit works, including benefit amounts, and products available, and frequency of coverage

• Submitted orders for the Walmart.com account
• Helped customers track orders
• Replaced damaged items and items lost in transit

• Schedule and dispatch workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs, using telephones
• Arrange for necessary repairs in order to restore service and schedules
• Relay work orders, messages, and information to or from work crews, supervisors, and field inspectors using telephones or two-way radios
• Receive or prepare work orders
• Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information

• Technical Support Agent for Following Companies AT&T, Sprint, Windstream, Geek Squad
• Met all target goals consistently for more than 4 weeks
• Assisted in coaching and mentoring new agents added to team to help increase performance level
• Made myself available at any time to help account meet service level
• Developed creative solutions to improve services, processes, and results
• Troubleshooting phones, modems and routers