Arrig-Athella Denha
Southfield
Summary
Professional Front Office Assistant at Michigan Reproductive Medicine with proven expertise in enhancing customer satisfaction . Skilled in insurance verification and adept at problem-solving, I successfully reduced wait times and improved team morale through effective communication and organization. Committed to maintaining confidentiality and fostering a welcoming environment for clients.
Experienced with front desk operations, customer service, and administrative tasks. Utilize strong organizational and multitasking abilities to maintain efficient office flow.
Known for reliability and adaptability. Collaborative team player focused on achieving tangible results and enhancing office efficiency.
Overview
12
12
years of professional experience
Work History
Front Office Assistant
Michigan Reproductive Medicine
11.2016 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Supported staff members with administrative tasks, improving productivity across various departments.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Reduced wait times for visitors by implementing more efficient check-in process.
- Improved team morale and office culture by recognizing birthdays and special events, fostering sense of community.
- Assisted in development and implementation of office policies to ensure compliance and efficiency.
- Facilitated communication between patients and healthcare professionals to ensure timely and accurate information exchange.
- Ensured confidentiality and security of sensitive information through diligent record-keeping and data entry.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
Medical Biller
CRT Medical Systems
01.2013 - 11.2016
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Filed and updated patient information and medical records.
- Collected payments and applied to patient accounts.
- Posted payments and collections on regular basis.
Education
GED -
Oxford
Berkley, MI05-1988
Skills
- Listening skills
- File organization
- Problem-solving skills
- Time management
- Data entry
- Reception duties
- Billing and invoicing
- Appointment setting
- File management
- Scheduling and calendar management
- Patient charting
- Schedule management
- Insurance verification
- Medical terminology
- Billing and coding
- Check-in management
- Support services
- Customer service
- Teamwork and collaboration
- Multitasking Abilities
- Insurance claims processing
- Reliability
- Team collaboration
- Active listening
- Task prioritization
Languages
Arabic
Native or Bilingual
Chaldean
Native or Bilingual
Timeline
Front Office Assistant
Michigan Reproductive Medicine
11.2016 - Current
Medical Biller
CRT Medical Systems
01.2013 - 11.2016
GED -
Oxford
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