Arrig-Athella Denha

Front Office Assistant

Michigan Reproductive Medicine

11.2016 - Current

Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
Responded to inquiries from callers seeking information.
Directed phone inquiries, answered customer questions, and scheduled appointments.
Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
Supported staff members with administrative tasks, improving productivity across various departments.
Followed detailed directions from management to complete daily paperwork and computer data entry.
Reduced wait times for visitors by implementing more efficient check-in process.
Improved team morale and office culture by recognizing birthdays and special events, fostering sense of community.
Assisted in development and implementation of office policies to ensure compliance and efficiency.
Facilitated communication between patients and healthcare professionals to ensure timely and accurate information exchange.
Ensured confidentiality and security of sensitive information through diligent record-keeping and data entry.
Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.