Arrikka Conner
San Leandro,CA
Summary
Goal-driven, highly skilled, and enthusiastic professional with over 26 years of medical experience. Demonstrated expertise in managing high-volume healthcare operations and leading patient access teams for eight years. Proven track record of developing and guiding productive and efficient medical office staff. Experienced in recruiting, training, and managing employees to deliver exceptional patient care and customer service. Known for exceptional organizational skills and a strong work ethic, with a keen ability to plan and execute projects effectively. Committed to contributing to team success through hard work and diligence, while remaining motivated to learn, grow, and excel in new challenges.
Overview
15
15
years of professional experience
Work History
Admitting ManagerS
Washington Hospital Healthcare System
10.2023 - Current
- Manage the Patient Access department, overseeing patient registration, insurance verification, and pre-authorization processes in inpatient and outpatient areas
- Oversees daily operational issues involving patients, physicians, clinical team, and registration staff
- Develop and implement policies and procedures to improve patient access and streamline registration processes
- Lead a team of patient access registrars, providing training, support, and performance evaluations
- Collaborate with clinical and administrative staff to enhance patient experience and resolve access-related issues
- Analyze departmental metrics and implement strategies to meet performance goals and improve service delivery
- Ensure compliance with hospital policies, procedures, and regulatory requirements
- Developed patient access protocols for trauma center designation
- Cultivates an inclusive work environment that promotes staff engagement and collaboration, fostering a culture of teamwork
- Implemented a centralized scheduling unit for streamlined patient access to outpatient services
- Continuously met department goal of 95% registration accuracy; effectively maintained 99.5% accuracy through auditing and staff education
- Developed and implemented on-line scheduling module for lab services
- Implemented e-check-in process for outpatient services to reduce sign-in to check-in times by 30%
- Including migrating paper forms to electronic version.
Admitting Supervisor
Washington Hospital Healthcare System
01.2022 - 10.2023
Registration Clerk
Washington Hospital Healthcare System
10.2013 - 01.2022
Clinic Operations Manager
Webster Orthopedics
01.2016 - 12.2021
- Oversaw operation of three orthopedic clinics and contact center
- Coordinated staffing between clinics to ensure adequate staffing levels per location
- Communicate with doctors, patients, and employees to identify and resolve issues promptly
- Conduct monthly staff meetings and one-on-one to optimize clinic workflows ensuring compliance with organizational policies
- Maintained up-to-date facility and equipment maintenance records and coordinate service repairs as needed
- Assist with phone coverage, patient intake, and clinic process during high peak times or staffing coverage shortages
- As part of the process improvement strategy, I bridged the communication gap between the front end, call center, and billing departments
- Responsible for developing and implementing best practice policies and procedures for effective patient intake processes and insurance data collection, reducing revenue cycle errors
- I implemented an eligibility team within the call center to complement the new patient intake process, identifying high-deductible insurance plans and increasing DOS collections
- Provided a comprehensive evaluation of existing call center operations identifying necessary improvements to maximize patient access, and created a clinical triage, work comp, and preregistration departments
- Recruited, hired, and developed a training plan for all new hires
- Provided direct training, supervision, ongoing staff development, and continuing education
- Established and oversaw performance targets for call center associates
- I redeveloped the call center training materials to help staff retain MD scheduling preferences and insurance restrictions for 13 physicians
- It resulted in a reduction in scheduling errors
- Served as project manager for Phreesia electronic intake implementation: Key responsibilities were troubleshooting technical issues and keeping project timelines on track and within budget
- Designed intake interview workflow, forecasted physician needs, and developed an automated billing workflow resulting in 1.7 million in past dues balance collection within the first ten months of implementation; rollout was across both clinic and ancillary facilities.
Lead Medical Receptionist
Webster Orthopedics
06.2014 - 01.2016
Patient Service Rep./MRI Tech Aid
NorCal Imaging
03.2009 - 10.2013
- Registered patients, performed insurance verifications, and collected co-pays and upfront out-of-pocket fees
- Answered phones and scheduled radiology appointments according to procedure protocols
- Communicated with the back-office staff for timely care of patients
- Obtained referrals and authorizations for diagnostic testing as required by insurance carriers
- Reviewed physician orders to confirm all required information was documented on the order before rendering services
- Established communication with referring providers to identify any issues preventing appointment coordination
- Ensured accurate and thorough documentation and completion of all necessary paperwork
- Provided and collected all necessary HIPAA documentation for patients
- Prepared and screened patients for procedures, assisted technologists with setting up MRI equipment, burned CDs, and completed documentation for the radiologist
- Completed other projects and tasks as assigned.
Education
High School Diploma -
Berkeley High School
Business Degree with Concentration in Healthcare Administration -
Southern New Hampshire University – Online
01.2026
Skills
- Excellent communication skills, both written and verbal
- Proficient in Epic, GE Centricity, and Phreesia
- Critical Thinker with a keen problem-solving ability
- Analytical w/ proven leadership ability
- Extensive knowledge of commercial, workers' compensation, and government insurance guidelines, medical terminology, and HIPAA standards
- Project Management
- Operational improvement
- Staff training and development
- Team building
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Multitasking and Organization
- Team Leadership
- Decision-Making
- Coaching and Mentoring
Timeline
Admitting ManagerS
Washington Hospital Healthcare System
10.2023 - Current
Admitting Supervisor
Washington Hospital Healthcare System
01.2022 - 10.2023
Clinic Operations Manager
Webster Orthopedics
01.2016 - 12.2021
Lead Medical Receptionist
Webster Orthopedics
06.2014 - 01.2016
Registration Clerk
Washington Hospital Healthcare System
10.2013 - 01.2022
Patient Service Rep./MRI Tech Aid
NorCal Imaging
03.2009 - 10.2013
High School Diploma -
Berkeley High School
Business Degree with Concentration in Healthcare Administration -
Southern New Hampshire University – Online
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