Arrionna Smith
Land O Lakes
Summary
Dynamic Support Specialist with a proven track record at the United States Army, excelling in technical troubleshooting and customer service. Enhanced operational readiness through effective training materials and streamlined support processes. Known for empathy and collaboration, consistently improving user satisfaction and efficiency in high-pressure environments.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Support Specialist
United States Army
08.2020 - 02.2024
- Provided technical support for soldiers, ensuring operational readiness and effective use of equipment.
- Assisted in troubleshooting software and hardware issues, improving efficiency in communication systems.
- Developed training materials to enhance user understanding of complex systems and procedures.
- Coordinated with cross-functional teams to resolve service requests and streamline support processes.
Patient Access Representative
Barnes Jewish Hospital Emergency Department
07.2015 - 08.2020
- Processed patient information efficiently to ensure accurate data entry and billing procedures.
- Coordinated patient admissions and registrations for emergency department services, improving workflow efficiency.
- Utilized electronic health record systems to manage patient documentation and maintain compliance with health regulations.
- Provided exceptional customer service, addressing patient inquiries and resolving issues promptly to enhance satisfaction.
Education
LPN - Nursing
Rasmussen University
Odessa, FL09-2025
Skills
- Customer service
- Remote support
- Support services
- Customer relationship management
- Technical troubleshooting
- Empathy and patience
- Data collection
- Problem-solving
- Organizational skills
- Attention to detail
- Friendly and patient
- Highly professional
- Collaborative team player
- Active listening
Certification
BLS
Timeline
Support Specialist
United States Army
08.2020 - 02.2024
Patient Access Representative
Barnes Jewish Hospital Emergency Department
07.2015 - 08.2020
LPN - Nursing
Rasmussen University
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