Experienced with relationship-building and driving sales growth through effective communication. Utilizes persuasive techniques to foster client trust and close deals. Track record of exceeding sales targets and contributing to team objectives.
Overview
4
4
years of professional experience
Work History
Teacher's Assistant
Heritage Baptist Church Child Develpoment Center
1849 Perry Hill Rd. Montgomery, AL 36106
12.2024 - Current
Assisted in daily classroom activities, promoting a nurturing environment for children.
Supported lead teacher in implementing lesson plans and educational activities.
Monitored children's behavior, ensuring safety and adherence to classroom rules.
Facilitated group activities, encouraging social interaction and teamwork among students.
Communicated with parents regarding children's progress and developmental milestones.
Call Center Representative
Hire Standard Staffing
Montgomery, AL
09.2023 - 12.2024
Managed inbound and outbound calls to ensure customer satisfaction and resolve inquiries efficiently.
Collaborated with team members to streamline processes, improving response times and service delivery.
Analyzed customer feedback to identify trends, contributing to improvements in service strategies.
Maintained up-to-date knowledge of products and services to provide accurate information during calls.
Developed scripts for common inquiries, increasing consistency in communication across the team.
Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Cashier Team Lead
Winn Dixie Supermarket
1740 Cater Hill Rd. Montgomery, AL 36106
02.2022 - 09.2023
Supervised cashier team, ensuring efficient customer service and accurate transactions.
Trained new cashiers on register operation and customer interaction best practices.