Quanyia Robinson

• Determined business plan, mission statement, and vision.
• Launched new product lines successfully through comprehensive planning, strategy and research.
• Mapped income generating strategies to grow revenue.
• Determined areas in need of improvement and devised targeted corrective actions for each concern to maintain optimal business operations.

Answered and directed incoming calls using multi-line telephone system.

Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.

Maintained daily calendars, set appointments with clients and planned daily office

events. Scheduled and confirmed appointments.

Prepared packages for shipment by generating packing slips and setting up courier deliveries.

Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered phone promptly and directed incoming calls to correct offices.
• Provided clerical support to company employees by copying, faxing, and filing documents.

• Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
• Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
• Traveled to clients' homes to complete healthcare services and promote continuity of care.
• Provided mobility assistance such as walking and regular exercising.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.