Summary
Overview
Work History
Education
Skills
Timeline
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Arrow Newman

Sunrise

Summary

Dynamic Retail Store Manager at The Clay Cottage Studio with a proven track record in enhancing customer satisfaction and driving sales through exceptional service and strategic inventory management. Experience in coaching and mentoring staff, I successfully boosted repeat business by delivering memorable events and tailored experiences, while maintaining a clean and organized store environment.

Overview

1
1
year of professional experience

Work History

Retail Store Manager

The Clay Cottage Studio
02.2025 - Current
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of client preferences.
  • Collaborated with upper management to develop strategic plans for store growth and expansion.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled cash register transactions accurately, ensuring seamless checkout experiences for customers.
  • Offered valuable product suggestions based on customer needs and preferences, increasing overall satisfaction levels.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Developed customers ''artistic skills" by providing personalized feedback and guidance on their artwork.
  • Elevated guest enjoyment levels with innovative entertainment offerings tailored specifically to each unique event theme or occasion.
  • Boosted repeat business by delivering memorable parties that exceeded client expectations through exceptional attention to detail and clear communication.
  • Generated increased revenue through upselling additional services or upgrades when appropriate based on client preferences.
  • Maintained accurate records of all event details, including contracts, invoices, and client communications, to ensure smooth operations and facilitate future reference.
  • Maximized venue potential by creatively adapting spaces to suit various party sizes and themes while adhering to safety regulations.
  • Utilized social media to promote events and increase attendance.

Education

High School Diploma -

Henry D. Perry
Miramar, FL

Skills

  • Customer service
  • Strong multi-tasking
  • Problem-solving
  • Retail operations
  • Decision-making skill
  • Stockroom management
  • Friendly and outgoing
  • Store maintenance
  • Coaching and mentoring
  • Visual merchandising
  • Scheduling
  • Sales leadership

Timeline

Retail Store Manager

The Clay Cottage Studio
02.2025 - Current

High School Diploma -

Henry D. Perry

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