Arrow Scott
Lapeer,MI
Summary
Driven to excel in retail management, I leveraged my expertise in customer service management and product merchandising at Marshalls Department Store to significantly enhance customer satisfaction and loyalty. My leadership fostered a team-oriented environment, adept at multitasking and prioritizing, which culminated in improved store operations and a noticeable increase in sales.
Overview
3
3
years of professional experience
Work History
Key Holder Merchandise Coordinator
Marshalls Department Store
09.2022 - Current
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Streamlined opening and closing procedures as integral member of store staff.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Facilitated smooth store operations during manager absences, ensuring continuity of service.
- Enhanced store security by meticulously following all opening and closing procedures.
- Mentored new sales associates to contribute to store's positive culture.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Supervised daily operations on the sales floor, ensuring smooth customer interactions and prompt issue resolution.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Collaborated with store managers to optimize product placement and enhance customer experience.
- Drove client retention, managing engaging merchandise presentation to motivate impulse purchases.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Investigated current trends and innovative techniques to create unique displays.
- Enhanced visual merchandising strategies with creative floor plans and eye-catching displays.
Online Order Fulfilment, Athletics Merchandiser
Kohls Department Store
10.2021 - 09.2022
- Prepared items for shipping with care, ensuring timely arrival of online orders placed during the holiday rush.
- Expedited fulfillment processes for online orders through efficient picking, packing, and staging of merchandise for shipment or pickup.
- Demonstrated strong attention to detail while verifying accuracy of picked items against customers'' online orders before bagging them securely for pickup or delivery.
- Optimized workflow efficiency by maintaining accurate records of completed work orders, parts usage, and time spent on tasks in proprietary software systems.
- Updated pricing and signage to complete product displays and educate customers.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
- Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
- Developed and implemented seasonal merchandise plans, aligning inventory with consumer trends.
- Coordinated with store management to identify and capitalize on cross-merchandising opportunities.
- Increased customer engagement by providing knowledgeable product recommendations.
- Optimized visual merchandising to create compelling product presentations that attracted and retained customers.
- Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
- Arranged consistent shelves, bins, and racks at Number locations by following established planograms.
Education
Certified - Pharmacy Technician
Ross Medical Education Center
Flint, MI04.1995
Skills
- Customer Service
- Training and mentoring
- Staff Training and Development
- Staff Oversight
- Alarm systems
- Daily Reporting
- Flexible Work Schedule
- Adaptable to Changing Demands
- Handling Complaints
- Team Building and Motivation
- Product Merchandising
- Problem Anticipation and Resolution
- Critical Thinking
- Goal Setting and Achievement
- Merchandise Promotion and Display
- Decision-Making
- Delegation and Supervision
- Computer Proficiency
- Administrative Documentation
- Records Organization
- Teamwork and Collaboration
- Problem-Solving
- Customer Service Management
- Resource Management
- Task Delegation
- Scheduling Coordination
- Multitasking and Prioritizing
- Retail Operations
- Relationship Building
- Leadership Development
Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Work-life balanceFlexible work hoursWork from home option401k match4-day work weekTimeline
Key Holder Merchandise Coordinator
Marshalls Department Store
09.2022 - Current
Online Order Fulfilment, Athletics Merchandiser
Kohls Department Store
10.2021 - 09.2022
Certified - Pharmacy Technician
Ross Medical Education Center