Summary
Overview
Work History
Education
Skills
Timeline
background-images

Arryane Sardinha

Fall River,USA

Summary

Results-driven management professional with strong focus on team collaboration and achieving impactful outcomes. Skilled in strategic planning, operations oversight, and problem-solving. Highly adaptable to changing needs while maintaining high standards and reliability. Prepared to leverage experience to drive success in district management role.

Overview

23
23
years of professional experience

Work History

Assistant District Manager

Jackson Hewitt
11.2021 - Current
  • Managing 32 kiosk/store fronts
  • Reviewing tax returns that have been rejected by IRS
  • Assisted in the management of daily operations, ensuring smooth and efficient workflow
  • Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
  • Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
  • Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
  • Created training materials and conducted training sessions for new hires on company policies and procedures
  • Analyzed sales data to identify trends and opportunities for improvement, implementing effective strategies accordingly
  • Monitored employee performance through regular evaluations, providing constructive feedback for professional development
  • Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team
  • Focused on staff development through targeted coaching sessions, resulting in improved individual performance metrics.
  • Boosted team performance by implementing effective coaching and training methods.

Brand Operations Supervisor

Victoria's Secret
11.2015 - 10.2020
  • The brand operations supervisor has the primary responsibility of driving total store results through the product life cycle.
  • Operations of brand supervisor are leading execution of all store projects and compliance; including physical inventory, markdowns, re-tickets, and other non-selling related tasks. Owns organization of all merchandise in the store.
  • Supported client relationship management by addressing concerns promptly and professionally, leading to higher retention rates.
  • Oversaw quality control measures, ensuring adherence to company standards for product excellence at all times.
  • Developed comprehensive training materials for new hires, facilitating rapid onboarding and integration into the company culture.

Call Center Representative

Liberty Utilities
05.2014 - 08.2015
  • Answering phone calls regarding billing, taking payment, setting up payment arrangements for past due bills.
  • Setting up appointments for new services and having services moved.
  • Provided excellent customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
  • Demonstrated strong product knowledge to effectively answer questions and provide accurate information to customers
  • Collaborated with cross-functional teams to escalate complex issues and ensure prompt resolution for customers
  • Assisted in training new team members on company policies, procedures, and best practices for delivering exceptional service
  • Implemented effective strategies to de-escalate challenging situations with upset or irate customers while maintaining professionalism at all times
  • Identified opportunities for process improvement within the call center operations resulting in increased efficiency and productivity
  • Maintained up-to-date knowledge of products/services offered by the company through ongoing training sessions
  • Managed multiple communication channels including phone calls, emails, live chat support etc
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.

Administrative Assistant

Quick and Easy Tax Service
12.2013 - 03.2014
  • Set up appointments for tax services
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
  • Reviewed all tax documents to ensure clients obtained everything to file return
  • Input all tax documents into system to prepare tax return
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

Office Support Clerk

South Bay Early Intervention
10.2010 - 09.2013
  • Answering all phone calls
  • Set up appointments with therapists for clients
  • Kept records of each client
  • Work in group setting with children learning and serving snacks.

Medical Records Clerk

HealthFirst Family Care Center, Inc.
04.2002 - 01.2012
  • Getting all lab results with chart to correct doctors in a timely manner
  • Organized and filed patient information, ensuring confidentiality and compliance with HIPAA regulations
  • Reviewed medical charts for completeness, accuracy, and proper documentation
  • Retrieved and prepared medical records for appointments, surgeries, and consultations
  • Assisted healthcare providers in locating specific patient information as requested
  • Performed data entry tasks to update patient demographics, insurance details, and medical history
  • Verified insurance coverage and obtained necessary authorizations for procedures or treatments
  • Collaborated with billing department to ensure accurate coding of diagnoses and procedures
  • Responded to requests from patients or authorized individuals regarding release of medical records
  • Maintained a well-organized filing system for easy retrieval of physical documents when needed
  • Participated in quality assurance activities to identify errors or inconsistencies in medical records data entry or documentation practices
  • Supported audits by providing requested documentation within specified timeframes
  • Trained new staff members on proper handling of confidential patient information
  • Implemented process improvements that enhanced efficiency in managing medical records
  • Developed standardized templates for common forms used in documenting patient encounters
  • Audited existing files to identify incomplete or outdated information requiring updates
  • Maintained knowledge of current industry standards related to medical record keeping practices
  • Served as a liaison between healthcare providers, patients, insurance companies, legal entities, and other stakeholders in matters related to medical records
  • Assisted with the release of medical records for legal proceedings or insurance claims

Call Center Supervisor

Lighthouse Medical Billing
09.2006 - 08.2008
  • Worked with account managers to fix billing issues for clients that called in.
  • Worked with medical insurance companies to rectify issues on billing statement that were processed from our company
  • Managed a team of 10 call center agents, providing guidance and support to ensure high-quality customer service
  • Monitored call center metrics including average handle time, first-call resolution rate, and customer wait times to identify areas for improvement
  • Conducted regular performance evaluations with team members, providing constructive feedback and identifying opportunities for growth
  • Collaborated with other departments such as IT and HR to address technical issues or personnel matters affecting the call center operations
  • Implemented a rewards program to recognize top-performing agents, boosting morale and motivation within the team
  • Developed strategies to effectively handle escalated calls or difficult customers, ensuring prompt resolution while maintaining positive relationships
  • Led weekly team meetings to communicate updates on company policies/procedures changes or upcoming campaigns/initiatives
  • Maintained up-to-date knowledge of industry trends related to customer service best practices and technology advancements within the contact center space
  • Collaborated with cross-functional teams on projects aimed at improving overall customer experience across multiple channels (phone/email/chat)
  • Assisted with hiring processes by conducting interviews/screenings of potential candidates for open positions within the call center department
  • Developed and maintained call center performance reports, analyzing data trends to identify opportunities for process improvements
  • Resolved customer complaints or issues escalated from agents in a timely manner while maintaining professionalism and empathy

Education

High School Diploma -

BMC Durfee
Fall River, MA

Skills

  • Microsoft Excel
  • Microsoft Word
  • Customer relations
  • Operations management
  • Customer service
  • Problem-solving
  • Time management
  • Multitasking and organization
  • Team leadership
  • Team motivation
  • Adaptability and flexibility
  • Process Improvement
  • Retail management (5 years)
  • Inventory Control
  • Management
  • Customer service (10 years)
  • Communication skills
  • Recruiting
  • Medical records (10 years)
  • Shipping & Receiving
  • Tax experience (5 years)
  • Sales

Timeline

Assistant District Manager

Jackson Hewitt
11.2021 - Current

Brand Operations Supervisor

Victoria's Secret
11.2015 - 10.2020

Call Center Representative

Liberty Utilities
05.2014 - 08.2015

Administrative Assistant

Quick and Easy Tax Service
12.2013 - 03.2014

Office Support Clerk

South Bay Early Intervention
10.2010 - 09.2013

Call Center Supervisor

Lighthouse Medical Billing
09.2006 - 08.2008

Medical Records Clerk

HealthFirst Family Care Center, Inc.
04.2002 - 01.2012

High School Diploma -

BMC Durfee

Similar Profiles

CREATE PROFILE
Arryane Sardinha