Arryn Gladden
Atlanta,GA
Summary
Results-driven B2B and B2C sales and project management professional with over 10 years in competitive retail sales, customer service and training program experience. With dynamic time management and interpersonal skills, I am seeking a position that will establish a managerial footprint in the competitive sales and leadership development arena. Working with internal and external clients has honed my skills to work collaboratively and effectively to achieve company goals.
Overview
16
16
years of professional experience
Work History
NATIONAL ACCOUNT COORDINATOR
Coca-Cola North America
Atlanta , GA
02.2020 - Current
- Act as one of several team leads to serve as liaison for customer relations
- Creates and maintains partnerships with internal and external clients and third-party service providers (i.e
- Service/installation distributors) by establishing common goals, objectives, and performance target requirements in order to improve mechanical service and installations for customers
- Resolves issues and exceptions within the order management process, and follows up with the customer and project management team
- Troubleshoots equipment issues (i.e
- Beverage vending, dispensing) via telephone in order to minimize customer down time and service costs
- Assess demand for sources and orders equipment and parts as needed
- Process approximately 175 orders weekly using Coca-Cola information systems to deliver data to customer, business partners, and Company associates
- Manage project needs for two major national and regional companies simultaneously - Panda Express Snip and Pour Conversion
- Assist and mentor new hires and prepare them for the account coordinator roles
- Facilitate multiple meetings with operation teams to acclimate new hires within the market
- Source and facilitate delivery of assets, including, but not limited to: beverage equipment, parts, etc.)
- Expedite priority orders in fast-paced environment to maximize customer satisfaction
- Manage internal and external correspondence for phone calls, emails, and other communications with partners, customers, and team members
- Apply best practices and business knowledge in making timely decisions to resolve internal and external issues.
- Mentored incoming Account Coordinators for three hiring classes
- Managed 8-month project for one of my top business partners within my portfolio
- Managing work flow process within my current team
PROJECT COORDINATOR
Randstand for Coca-Cola, Inc.
Atlanta , GA
01.2019 - 02.2020
- Act as one of several team leads to serve as liaison for customer relations
- Creates and maintains partnerships with internal and external clients and third-party service providers (i.e
- Service/installation distributors) by establishing common goals, objectives, and performance target requirements in order to improve mechanical service and installations for customers
- Resolves issues and exceptions within the order management process, and follows up with the customer and project management team
- Troubleshoots equipment issues (i.e
- Beverage vending, dispensing) via telephone in order to minimize customer down time and service costs
- Assess demand for sources and orders equipment and parts as needed
- Process approximately 175 orders weekly using Coca-Cola information systems to deliver data to customer, business partners, and Company associates
- Manage project needs for two major national and regional companies simultaneously - Panda Express Snip and Pour Conversion
- Assist and mentor new hires and prepare them for the account coordinator roles
- Facilitate multiple meetings with operation teams to acclimate new hires within the market
- Source and facilitate delivery of assets, including, but not limited to: beverage equipment, parts, etc.)
- Expedite priority orders in fast-paced environment to maximize customer satisfaction
- Manage internal and external correspondence for phone calls, emails, and other communications with partners, customers, and team members
- Apply best practices and business knowledge in making timely decisions to resolve internal and external issues.
STORE MANAGER
Foot Locker, Inc.
Orangeburg & Columbia , SC
01.2009 - 01.2018
- Developed and monitored daily sales plans to achieve weekly sales goals
- Served as one of a team of managers who consistently met and exceeded continuous improvement goals in staffing, sales, training and development, and customer loyalty
- Recruited and cross trained employees to increase scheduling flexibility and encourage employee growth within the company
- Maintained store inventory and ensured product placement
- Monitored store visual standards with aesthetic changes up to five times per week
- Managed staff of up to 20 employees at one time
- Assisted up to 150 customers daily during the work week & up to 350 customers daily during the weekend
- Created weekly marketing strategies to increase footwear and apparel sales
- Verified POS system balance for consistency with closing records and prepared daily deposits with accuracy
- Implemented weekly price adjustments and performed weekly employee and sales audits to maintain accurate inventory and support loss prevention.
Education
Bachelor of Science - Sociology
Clemson University
01.2007
Skills
- Training and Development
- Project Management
- Staff Orientation & Retention
- Sales & Revenue Generation
- Employee Recruitment
- Budget Reconciliation
- Marketing and Promotions
- New Business Development
- Performance Management
- Customer Relations
- Administrative Support
- Team Building
- Employee Termination & Restructuring
- Internal & External Communications
- Price Negotiations
- Troubleshooting
- Meeting Facilitation
- Clerical Organization
- Community Outreach
- Employee Mentorship
- MICROSOFT OFFICE SUITE (WORD, EXCEL, POWERPOINT)
- STAFFWORKS TIMEKEEPING
- SAS
- POS SYTEMS (ALOHA POS AND BOOKLOG POS)
- SHREDI
- PEOPLESOFT
- ICIMS RECRUITMENT PORTAL
- SALESFORCE
- JDE
- SAP
- SOCIAL MEDIA (FACEBOOK, TWITTER, INSTAGRAM, SNAPCHAT, LINKEDIN, FOURSQUARE, PINTEREST)
- TECHNICAL SKILLS
Awardsrecognitions
- 2012, Set record for highest weekly volume, $51,000
- 2012, Sales Leadership Award, $130,000
- 2013, Set record for highest daily volume, $27,000 with a yearly sales gain of $130,000 against forecasted budget.
- 2013, Sales Leadership Award, $156,355
- 2014, Achieved yearly store sales, $1.5 million
- 2015, Ranked #20 company-wide in Loyalty Enrollments and Transactions
- 2015, Customer Champion Award
- 2015, Sales Leadership Award, $124,403
- 2015, Continuous shrinkage maintenance of .34 or below.
- 2012-14, Top 10% companywide sales
Timeline
NATIONAL ACCOUNT COORDINATOR
Coca-Cola North America
02.2020 - Current
PROJECT COORDINATOR
Randstand for Coca-Cola, Inc.
01.2019 - 02.2020
STORE MANAGER
Foot Locker, Inc.
01.2009 - 01.2018
Bachelor of Science - Sociology
Clemson University
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