Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Arsati Urbina

Copiague,NY

Summary

Dynamic professional with a dedicated work ethic and exceptional customer service skills, honed at IHOP. Proven ability to train and mentor staff while implementing process improvements that enhance efficiency. Strong multitasking and problem-solving abilities, complemented by expertise in residential construction and painting, ensuring high-quality results in fast-paced environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Construction Worker

Calypso Villas
09.2024 - 10.2025
  • Collaborated with team members to ensure project timelines were met consistently.
  • Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
  • Collaborated with team members to complete challenging tasks, demonstrating strong problem-solving abilities.
  • Prepared surfaces by scraping, sanding, and filling to ensure optimal paint adhesion.
  • Operated painting tools and equipment safely and efficiently to complete projects on time.
  • Constructed and installed frameworks, ensuring structural integrity and compliance with building codes.

Crew Chief

IHOP
09.2019 - 09.2024
  • Supervised daily operations to ensure efficient service and adherence to company standards.
  • Trained and mentored team members to enhance performance and customer satisfaction.
  • Implemented process improvements to streamline kitchen workflows and reduce wait times.
  • Monitored inventory levels, ensuring timely restocking of supplies for uninterrupted service.
  • Managed team according to company standards and compliance requirements.
  • Organized daily assignments for crew members, ensuring efficient use of time and resources.

Server

IHOP
07.2017 - 09.2024
  • Delivered exceptional customer service, ensuring a positive dining experience for all guests.
  • Trained and mentored new staff on menu items, service standards, and operational procedures.
  • Managed multiple tables efficiently during peak hours, prioritizing customer needs and order accuracy.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery, enhancing overall efficiency.
  • Resolved customer complaints promptly, maintaining high satisfaction levels and fostering repeat business.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Host

IHOP
01.2017 - 05.2018
  • Greeted and seated guests promptly, ensuring positive first impressions.
  • Managed waitlists efficiently, optimizing guest flow during peak hours.
  • Collaborated with kitchen staff to communicate guest preferences and dietary restrictions.
  • Assisted in training new hosts on service standards and customer interaction.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Education

No Degree - Math And Science

Nassau Community College
Garden City, NY

Skills

  • Problem-solving
  • Heavy lifting
  • Residential construction expertise
  • Strong attention to detail
  • Painting and finishing
  • Material transport
  • Dedicated work ethic
  • Exceptional customer service
  • Cash handling
  • Training and mentoring
  • Strong multitasking
  • Patience under pressure

Certification

Eight Hour Pre-Assignment Training Course for Security Guards

Sixteen Hour On-The-Job Training Course for Security Guards

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Construction Worker

Calypso Villas
09.2024 - 10.2025

Crew Chief

IHOP
09.2019 - 09.2024

Server

IHOP
07.2017 - 09.2024

Host

IHOP
01.2017 - 05.2018

No Degree - Math And Science

Nassau Community College

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Arsati Urbina