Arseline Jn-Jacques
Coral Springs
Summary
Experienced, multilingual and versatile customer service and sales professional with a 15+ year track record of supporting business/call center operations, while outperforming assigned company goals and metrics on a consistent basis. Background encompasses sales, operations, bookkeeping and training/mentoring of new hires. I'm seeking a customer service, administrative or operations role in an environment that promotes collaboration, values versatility and rewards performance.
Overview
19
19
years of professional experience
Work History
Secretatry At Dieuveille Tax and Services
Dieuveille Tax and Immigration Services
10.2024 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Administrative Assistant & Bookkeeper
Pisa North
03.2015 - 06.2024
- Responsible for general bookkeeping and administrative tasks across the business
- Worked with customers and vendors to collect secure the company's receivables and ensure billed invoices are paid and collected against
- Coordinated and executed all accounts payable activities
- Managed the day-to-day administrative affairs and managed all communications with external vendors, partners and suppliers
- Trained and mentored new hires on company operations, practices and procedures
Customer Service Representative
Praxair (Medigas)
01.2013 - 01.2015
- Handled inbound calls for product orders
- Processed invoices for customer-initiated bulk purchases
- Executed outbound calls for premise visits in coordination with my technical support counterpart
Customer Service Associate
Atelka
01.2011 - 01.2013
- Responsible for inventory
- Received and executed various inbound and outbound customer service calls and inquiries
Customer Service Representative
Maritz Research
01.2006 - 01.2011
- Inbound and outbound customer service
- Conducted surveys and market research campaigns
Education
Certificate - HOME HEALTH AIDE
TOUZE HEALTH INSTITUTE
Miramar, FL12-2024
Economics -
UNIVERSITE DU QUEBEC A MONTREAL
01.2010
Skills
- French
- Creole
- English
- Word
- Excel
- PowerPoint
- Cold Calling
- Customer Service
- Call Center Operations
- Escalations
Backgroundobjective
Experienced, multilingual and versatile customer service and sales professional with a 15+ year track record of supporting business/call center operations, while outperforming assigned company goals and metrics on a consistent basis. Background encompasses sales, operations, bookkeeping and training/mentoring of new hires. I'm seeking a customer service, administrative or operations role in an environment that promotes collaboration, values versatility and rewards performance.
Timeline
Secretatry At Dieuveille Tax and Services
Dieuveille Tax and Immigration Services
10.2024 - Current
Administrative Assistant & Bookkeeper
Pisa North
03.2015 - 06.2024
Customer Service Representative
Praxair (Medigas)
01.2013 - 01.2015
Customer Service Associate
Atelka
01.2011 - 01.2013
Customer Service Representative
Maritz Research
01.2006 - 01.2011
Certificate - HOME HEALTH AIDE
TOUZE HEALTH INSTITUTE
Economics -
UNIVERSITE DU QUEBEC A MONTREAL
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