Gagik Baleyan
Reseda,CA
Summary
A self-motivated HVAC technician experienced in repair, inspection, and installation of refrigeration, ventilation, air conditioning, and heating systems seeks a position in HVAC/R units in both residential and commercial buildings while focusing on reliability and customer satisfaction. Expert in handling issues arising from malfunctioning systems by suggesting efficient solutions. Excellent interpersonal, written, and visual communication skills to communicate with clients and higher authorities.
Overview
2
2
years of professional experience
Work History
HVAC in Heating, Ventilation and AC
01.2024 - Current
Customer Service Associate
Super King Market
11.2022 - Current
- Assist customers in locating products, provided detailed information, and addressed inquiries, ensuring high customer satisfaction
- Maintain inventory levels, restocked shelves, and conducted regular stock checks to ensure product availability and prevent shortages
- Educated customers on different promotions, spirits and wines to facilitate buying decisions
- Received payments by cash, credit and personal check and remitted correct change
- Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Conducted inventory counts by adding each item in stock and documenting in system
- Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
- Set up new sales displays each timeframe
- Worked closely with Liquor department to solve problems and handle customer concerns
- Requested official identification for type purchases and verified details, consistently meeting strict legal standards of underage sales
- Answered questions about store policies and concerns to support positive customer experiences
- Monitor stock movement and consider markdowns, promotions, price changes, clear outs etc
- Analyze sales figures, customers reactions and market trends to anticipate product needs and plan product ranges/stock
- Plan and develop merchandising strategies that balance customers' expectations and company's objectives
- Maximize customer interest and sales levels by displaying products appropriately
- Receiving and processing warehouse stock products
- Performing warehouse inventory controls and keeping quality standards high for audits
- Keep a clean and safe working environment and optimize space utilization
- Complete diary logs into inventory
- Report any discrepancies
- Communicate and cooperate with supervisors and coworkers
- Operate and maintain preventively warehouse vehicles and equipment
- Follow quality service standards and comply with procedures, rules and regulations
Warehouse Associate
Marshalls & HomeGoods
12.2024 - 11.2024
Education
HVAC
UEI College
Reseda CA06.2018
Skills
- Effective Communication and Time Management
- Computer Literacy
- Hand and Power Tool Experience
- Mechanical Skills
- Advanced Capacitor Wiring & Safety
- System Leaks Familiarization
- Basic Oxygen & Acetylene Setup
- Pumping and Piping
- Safely Practice Brazing
- Troubleshooting Skills
- Properly connect the HVAC systems
- Finding or altering replacement parts
- Installing individual parts pumps, pipes and fans
- Team Collaboration
- Adaptability
- Attention to Detail
- Charging refrigerant in the system
- Vacuum evacuation system
- Recovery of refrigerant from system
Timeline
Warehouse Associate
Marshalls & HomeGoods
12.2024 - 11.2024
HVAC in Heating, Ventilation and AC
01.2024 - Current
Customer Service Associate
Super King Market
11.2022 - Current
HVAC
UEI College