ARSENIA NICOLAS
Takoma Park,MD
Summary
Dynamic Assistant Housekeeping Supervisor at King Fahad Hospital, adept at enhancing operational efficiency and elevating cleaning standards. Proven track record in employee training and conflict resolution, successfully implementing cost reduction strategies while maintaining high-quality service. Skilled in data analysis and performance evaluation, fostering a motivated and compliant team environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Housekeeping Supervisor
King Fahad Hospital
RIYADH, SAUDI ARABIA
07.1989 - 07.1996
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
- Enforced rules and regulations set forth by management regarding health, safety and security policies.
- Analyzed data collected from surveys or reports in order to identify areas needing improvement in terms of cleanliness or service delivery.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
- Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
- Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
- Responded promptly to maintenance requests from guests or staff members.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Established effective communication between team members in order to foster a positive work environment.
- Coordinated with other departments within the hotel to ensure a smooth flow of operations.
- Scheduled employees' shifts according to occupancy levels at the hotel.
- Created and implemented daily cleaning schedules for staff members.
- Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
- Implemented cost-saving measures to reduce operational costs without compromising quality standards.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
- Prepared work schedules for associates to promote proper staffing levels.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Practiced safe work habits and wore protective safety equipment.
- Participated in budget planning activities related to purchasing supplies or increasing wages.
- Submitted purchase orders for new equipment or supplies needed for the departmental operations.
- Ensured cleanliness standards were met by inspecting rooms and public areas regularly.
- Conducted regular meetings with housekeeping personnel to discuss job expectations and feedback from guests.
- Resolved customer complaints promptly and efficiently.
- Developed and implemented effective training programs for new hires.
- Responsible for supervising housekeeping staff and ensuring all tasks are completed in a timely manner.
Education
High School Diploma -
LYCEUM OF THE PHILIPPINES
MANILA PHILIPPINES06-1977
Skills
- Customer service
- Employee training
- Team supervision
- Safety compliance
- Cleaning standards
- Conflict resolution
- Inventory control
- Performance evaluation
- Operational efficiency
- Staff recruitment
- Communication skills
- Data analysis
- First aid and CPR
- Time management
- Staff training and development
- Employee motivation
- Scheduling and planning
- Chemical handling
- Health and safety compliance
- Standard operating procedures
- Performance improvements
- Supply inventory management
- Sanitation standards
- Cleaning bathrooms
- Task assignment
- Ordering cleaning supplies
- Cost reduction strategies
- Staff scheduling
- Employee evaluations
- Quality assurance and control
- Training and mentoring
- Waste disposal
- Quality improvements
- Washing windows
- Cleaning and sanitation
- Window cleaning
- Staff evaluations
- Dusting furniture
Accomplishments
- RECOGNITION: Employee of the YEAR, Employee Social Club Dept., 1995
- RECOGNITION: King Abdulaziz Medical City/NGHA, Riyadh, Saudi Arabia, 19th April 2018 JCI-Joint Commission International, Mock Survey Activity, 9-19 Nov 2014
Certification
- MS Office Productivity II-Ms Excel, and Ms PowePoint-2003
- Infection Control & Standard Precautions, 1/29/2020
- Fire & Life Safety, 1/13/2020
- Emergency Disaster Training for staff, 1/9/2020
References
References available upon request.
Timeline
Assistant Housekeeping Supervisor
King Fahad Hospital
07.1989 - 07.1996
High School Diploma -
LYCEUM OF THE PHILIPPINES
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