Arsenio Johnson
Hollywood,FL
Summary
Dedicated Customer Service Representative with over 5 years of experience supporting customers in call center, healthcare, transportation, and customer-facing service environments. Skilled in resolving customer concerns, handling sensitive information, adhering to regulations, and delivering exceptional service. Proven ability to manage multiple priorities, meet performance metrics, and provide accurate solutions in fast-paced settings.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative II
MPF Federal
11.2021 - Current
- Provide customer and provider support by handling inquiries, resolving issues, and delivering accurate information.
- Verify account information and maintain compliance with HIPAA and company policies.
- Process authorizations and assist with service eligibility and benefits-related questions.
- Maintain detailed records of customer interactions and resolutions.
- Consistently meet quality, productivity, and customer satisfaction standards.
Customer Service Representative
ModivCare
02.2020 - 11.2021
- Assisted customers with transportation scheduling, appointment changes, and service-related inquiries.
- Resolved customer concerns while providing professional and courteous support.
- Managed a high volume of customer interactions and maintained accurate documentation.
- Collaborated with providers, drivers, and customers to ensure timely service delivery.
Customer Service, Warehouse & Logistics Operations
01.2016 - 01.2020
- Supported customers, coworkers, and vendors to ensure smooth operations in fast-paced environments.
- Demonstrated professionalism, teamwork, communication, and problem-solving skills while meeting daily operational goals.
- Organized workspaces in compliance with company policies and safety procedures to maintain operational efficiency.
- Showcased professionalism, teamwork, and problem-solving skills to consistently achieve daily operational goals.
Education
G.E.D -
Jefferson Community College
Birmingham, AlabamaSkills
- Customer Service Excellence
- Customer support
- Customer Issue Resolution
- Call Center Operations
- Healthcare support
- Patient Privacy Practices
- Data Entry & Documentation
- Data Management
- Quality Assurance Metrics
- Scheduling services
- Time Management & Multitasking
- Conflict resolution
- Data Management
Certification
- Florida Class E Driver License, Valid
- Clean Driving Record
- Florida Class D Unarmed Security License
Timeline
Customer Service Representative II
MPF Federal
11.2021 - Current
Customer Service Representative
ModivCare
02.2020 - 11.2021
Customer Service, Warehouse & Logistics Operations
01.2016 - 01.2020
G.E.D -
Jefferson Community College