Arsenio Severino

Maraca

New York, NY

06.2023 - Current

Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Trained employees on additional job positions to maintain coverage of roles.
Conducted quality, timely performance feedback and performance appraisals.
Led team meetings and one-on-one coaching sessions to continuously improve performance.
Reviewed completed work to verify consistency, quality and conformance.
Minimized staff turnover through appropriate selection, orientation and training.
Recruited and trained new employees to meet job requirements.
Planned and led team meetings to review business results and communicate new and ongoing priorities.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Resolved conflicts between employees by providing guidance on company policies and procedures.
Enforced customer service standards and resolved customer problems to uphold quality service.
Exceeded customer satisfaction by finding creative solutions to problems.
Understood and followed oral and written directions.
Assisted with customer requests and answered questions to improve satisfaction.