Arsenio White
Fayetteville,NC
Summary
Trained technician with over a decade of on site experience installing, maintaining, and repairing commercial and residential systems. Actively pursuing career in HVAC technology currently in the process of enrolling in night classes at FTCC in order to become a master technician. An energetic problem solver with a wife and two small children. Willing to start at the entry level if necessary. My current skills include locating and stopping leaks, fluid level maintenance, cleaning coils, electrical testing, operational testing. I have room for improvement in in the finer details of HVAC technology.
Overview
15
15
years of professional experience
Work History
Handyman
Various Clients
09.2017 - Current
- Performed minor wall repair, installed drywall, and applied wallpaper.
- Built and repaired decks, fences and sheds to improve overall appearance of homes.
- Removed and repaired carpet and wood flooring.
- Demonstrated versatility by successfully tackling a wide range of tasks, from plumbing and electrical work to carpentry and general home repairs, showcasing adaptability and expertise within the field.
- Assisted homeowners in maintaining their properties by performing routine maintenance tasks such as painting, plumbing, and electrical work.
- Performed basic electrical work and plumbing repairs such as installing new toilets, removing electrical wires, unclogging drains, and maintaining gutters.
- Installed cabinets and shelving units in homes and offices to provide additional space and organization.
- Assisted clients in dealing with delivery discrepancies
- Able to forsee and prevent most issues before they arise even long after the job is done due to experience
Independent Contractor
Various Agencies
10.2017 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Customer Engineer
NCR
03.2017 - 10.2017
- Boosted company reputation by presenting professional, knowledgeable, and courteous service to clients during on-site visits.
- Enhanced team collaboration by sharing best practices during weekly meetings, promoting a culture of continuous improvement within the department.
- Maintained accurate records of service calls and repairs performed, ensuring compliance with company policies and industry standards.
- Served as a liaison between clients and internal teams for escalated issues, facilitating satisfactory resolutions for all parties involved.
Fire Control Technician
US Navy
01.2010 - 09.2014
- Conducted accurate calibration of fire detection devices, ensuring timely identification of potential threats.
- Implemented a preventative maintenance schedule for all critical components, reducing instances of system malfunction or failure.
- Ensured operational readiness of all fire control systems, diligently maintaining records and documentation.
- Facilitated cross-departmental collaboration efforts to establish consistent safety standards throughout the organization.
- Identified potential hazards and implemented preventive measures, resulting in decreased risk of fire incidents.
- Collaborated with other departments to ensure seamless integration of fire protection systems within the facility infrastructure.
- Maintained strict adherence to safety protocols during all tasks, minimizing workplace accidents related to fire control systems.
- Kept up-to-date with industry advancements in technology and methodology to ensure best practices were applied at all times.
- Reduced response time to incidents by efficiently coordinating fire control resources and personnel.
- Improved fire control system reliability by conducting thorough routine maintenance and inspections.
- Created an accessible repository of technical manuals and documents for easy reference by fellow technicians during repair or maintenance tasks.
- Actively participated in ongoing professional development opportunities, staying current with trends and certifications crucial for a Fire Control Technician role.
- Completed training to stay in peak physical fitness and handle challenging tasks.
Education
Computer Science
Fayetteville Technical Community College
Fayetteville, NCEmergency Medical
Fayetteville Technical Community College
Fayetteville, NCSkills
Reading and interpreting diagrams
Interpreting various technical data
Performing periodic maintenance
Troubleshooting / problem solving in stressful environments
Scheduling, coordination, and collaborating
Customer service
Hand and power tools
References
Available upon request
Timeline
Independent Contractor
Various Agencies
10.2017 - Current
Handyman
Various Clients
09.2017 - Current
Customer Engineer
NCR
03.2017 - 10.2017
Fire Control Technician
US Navy
01.2010 - 09.2014
Computer Science
Fayetteville Technical Community College
Emergency Medical
Fayetteville Technical Community College