Arshad Sayed
Valley Stream,NY
Summary
Dynamic Business Systems Analyst with over 10 years of extensive IT experience across all phases of the Software Development Life Cycle. Expertise in requirement elicitation techniques, including JAD sessions and workshops, complemented by a strong command of methodologies such as Waterfall, Agile, and RUP. Proven track record in analyzing and enhancing business processes while conducting feasibility studies to inform project scope and vision. Committed to contributing to a growth-oriented company by driving productivity and exceeding organizational goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Project Controls - Data/ System Analyst
MTA Construction and Development, New York City, NY
10.2023 - Current
- Lead MTA Construction and Development’s efforts to implement and oversee project controls for a significant component of the MTA Capital Program within the Stations Business Unit.
- Responsible for managing and ensuring effective and efficient operations of cost estimating, scheduling, project risk, cost control, and related project reporting functions to support complex capital projects in Microsoft Power BI
- Provide cost, schedule, and risk management leadership post-project appraisal and lessons learned activities.
- Gathered requirements and performed gap analysis through design workshops with users.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Offered input for complex documents to support client-ready final versions.
- Collaborated with upper management to drive strategy and implement new processes.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
- Re-engineered existing computer systems to promote ease-of-use and improve system security.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Provided professional services and support in a dynamic work environment.
- Learned and adapted quickly to new technology and software applications.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Lead the preparation of updated operating budget impact analysis to reflect updated client requirements & functional scope of work.
- Update integrated project scheduling to identify and track access requirements, project interdependencies, Agency/ Owner sequencing constraints, and project handover activities.
- Responsible for all the ‘Oversight Staff’ and its management of all administrative functions and reporting (i.e., document control, correspondence, develop and maintain budgets, forecasting, labor cost reports, scheduling, quantity supply reporting, record-keeping, billing, etc.).
- Acts as a liaison between all home office departments and the field.
- Responsible for providing direction in planning, scheduling, and engineering functions.
- Responsible for monitoring projects in power BI where cost for labor, materials, subcontractors, and equipment as work progresses and take necessary measures to control cost and productivity.
- Maintain a project schedule with sufficient detail and resource loading and update monthly.
- Responsible for forecasting cost and revenue for the project.
- Manage the risk and change management process on the project, including tracking and reporting of change events.
- Identify and highlight early warning signals and prompt timely corrective actions to avoid project delays and financial loss.
- Understand and ensure that projects meet contract compliance with Owner/Agencies and governmental requirements, including contract laws: OSHA.
- Provide support and training for the project management team on project controls issues.
- Led requirements gathering for software projects including MRP, quoting, and price/delivery modules, ensuring alignment with business needs and operational efficiency.
- Utilized ERP/SAP systems and ticketing platforms to manage workflows, resolve issues, and support enterprise resource planning initiatives.
- Partnered with IT Manager and external vendors to evaluate emerging technologies, driving adoption of solutions that improved system performance and reduced costs.
- Directed end-to-end system rollouts, delivering user training sessions and authoring detailed documentation to support smooth transitions and knowledge retention.
- Standardized IT processes across teams, fostering collaboration and consistency that enhanced productivity and reduced redundancies.
- Organized and streamlined SharePoint environments, improving document management, accessibility, and team knowledge sharing.
- Identified and implemented automation opportunities using Microsoft tools (Power Automate, Power BI, etc.), reducing manual tasks and accelerating business processes.
Sr. Business Systems Analyst
Altice Telecommunication, Bethpage, NY – Contracting through Wipro
09.2022 - 09.2022
- Lead and participate in cross organizational working teams focused on new product launches, footprint wide initiatives, or process improvement efforts.
- Created BRD and SRD which helps implement efficient solutions and processes across products and platforms to optimize the customer journey and experience.
- Design, develop, document, and communicate new and existing policies, processes, and procedures while also making sure the methods are standardized and in line with company goals.
- Gather, classify, and interpret data to provide insight into potential business issues and develop recommendations and alternative solutions based on assessment and understanding of operating environments.
- Collaborated with business users to facilitate requirements gathering, issue troubleshooting and business needs.
- Created functional design documentation for changes, fixes and enhancements based on business requirements, and work with the technical team where development is needed.
- Identify and assess business impact across all business lines and resolve outstanding issues for approval.
- Implement Amdocs projects including DDP Corp splits and merges, software upgrades, application conversions.
- Participate in the transition of new applications from Development to Production Support.
- Work cross-functionally across various teams in the organization, i.e., product, technology, Business Intelligence, Customer Experience, Care, Field Operations, Marketing, and Sales to achieve business objectives.
- Define requirements for new Tools, enhancements, and fixes for the front-end order entry system, and work with teams to deliver: Billing and Collections, Amdocs Development, Product, Sales, and Care Management.
- Identify and develop appropriate metrics to justify business requests for DDP and other tool enhancements.
- Facilitated sprint ceremonies to include the daily stand ups meetings, reviews, retrospective, Release planning, demos, and other scrum related meetings with scrum teams and stake holders
- Supported product owners with grooming and maintaining product backlogs, refinement, making sure user stories are sprint ready.
- Utilized Kanban task board and Lucid to visualize workflow thereby improving productivity.
- Participated in the running of scrum meetings to engage the coordination and integration from several teams.
- Document and determine if issues identified in testing are defects or requirements gaps and follow up with appropriate action.
- Provided and supported implementation of business solutions by identifying business needs and carrying out necessary practices and processes.
- Identified areas of possible system improvement to enhance overall business performance, accounting for budgetary concerns and business goals.
- Documented ongoing system performance, verifying [Type] metrics.
- Audited multi-system installations for conformance to business objectives, suggesting changes to meet performance thresholds.
- Improved systems by studying current practices and designing modifications.
- Elicited and clearly documented business and system requirements.
- Conducted interviews with potential clients to assess system performance needs, budgets, and other factors.
- Conducted meetings with junior staff members to discuss program specifications and process models.
- Utilized change management techniques to provide smooth transitions during new hardware and software introductions.
- Analyzed proposed and extant systems for technological limitations and conformation with current technology needs.
- Monitored project progress by tracking activities and publishing progress reports.
- Determined operational objectives by studying business functions, gathering information, and evaluating output requirements and formats.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Offered input for complex documents to support client-ready final versions.
- Collaborated with upper management to drive strategy and implement new processes.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
- Re-engineered existing computer systems to promote ease-of-use and improve system security.
Sr. Business Systems Analyst
Samsung Electronics America, Ridgefield Park, NJ – Contracting through Aditi Consulting
01.2021 - 08.2022
- Responsible for analyzing user requirements, procedures, and problems to automate or improve existing systems and review system capabilities, workflow, and scheduling limitations.
- Gather requirements from business units and translate those to programmers and developers.
- Work with key partners to mirror and integrate system requirements.
- Responsible for providing support to technical professionals about a variety of administrative, systems, and business operations problems, and participation in related system development projects of a moderate to complex nature.
- Reviewed all invoices for appropriate documentation and approval prior to payment.
- Collaborating with commercial and technological partners to give users internal and external a smooth process when utilizing Samsung Pay/ MSP systems.
- Providing team members with help on complex testing tasks such case generation, requirement traceability analysis, test preparation, script writing, and functional test execution as well as supporting testing of new or enhanced Samsung Pay/ MSP systems.
- Collaborating on the development of a technology roadmap plan with business and technology teams.
- Responsible for determining and defining system specifications, process improvement, quality assurance, interaction with customers and technical staff, and higher emphasis on problem resolution in a defined area like claims, membership, accounting, service, finance, etc.
- Work closely with business and IT teams to understand current state and document end-to-end process and system flows.
- Designed and implemented the Rest API for the UI screen through the mobile user can look-up the available Samsung Care plus plans and monthly premium against each of them by taking the zip code as the parameter.
- Working with IT developers and product vendors to come up with requirements and high-level design.
- Defining and document product requirements, project deliverables, and product acceptance criteria and Interfaces with clients in identifying needs.
- Managing as well as administrating project requests for the various product vendors like Assurant and Asurion.
- Ensuring operational/technical needs and developing plans to ensure system/user's needs are met and perform other operational duties as assigned.
- Leading in designing solutions, implementation planning with billing and claims.
- Leading end to end solutions from payment channels to core payment systems.
- Pinpointed cost-effective improvements to system [Type] components for designated upgrades cycles.
- Provided and supported implementation of business solutions by identifying business needs and carrying out necessary practices and processes.
- Identified areas of possible system improvement to enhance overall business performance, accounting for budgetary concerns and business goals.
- Documented ongoing system performance, verifying system metrics.
- Audited multi-system installations for conformance to business objectives, suggesting changes to meet performance thresholds.
- Improved systems by studying current practices and designing modifications.
- Elicited and clearly documented business and system requirements.
- Conducted interviews with potential clients to assess system performance needs, budgets, and other factors.
- Conducted meetings with junior staff members to discuss program specifications and process models.
- Utilized change management techniques to provide smooth transitions during new hardware and software introductions.
- Analyzed proposed and extant systems for technological limitations and conformation with current technology needs.
- Monitored project progress by tracking activities and publishing progress reports.
- Determined operational objectives by studying business functions, gathering information, and evaluating output requirements and formats.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Offered input for complex documents to support client-ready final versions.
- Collaborated with upper management to drive strategy and implement new processes.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
- Re-engineered existing computer systems to promote ease-of-use and improve system security.
Sr. Business Systems Analyst
Comcast, Atlanta, GA – Contracting through Logical Paradigm
07.2012 - 12.2020
- Gathered high-level business requirements for web services based new enhancements to the Billing Systems Application and documented the detailed business requirements and functional specification documents.
- Worked in the billing department to assist the billing manager in converting the current Comcast Amdocs billing system to CSG billing platform.
- Introduced new products using the Minimum viable product (MVP) concept.
- Meeting and interviewing direct clients and other stakeholders via Story board, JAR and WAR session for requirement capture.
- Created best-practice requirements deliverables, such as user story, use cases, system process flows and context diagrams.
- Used Microsoft Visio software to create Use case diagram, basic flow chart, cross functional flow chart, UML activity diagram, wireframe diagram and UML sequence using UML methodology.
- Work closely with the developers providing UX/UI design expertise.
- Lead the development, management, and analysis of Marketing KPI’s, standardized operational reports and dashboards to provide visibility into the business, lead-to-sales promotional/ Seasonal rates.
- Translates data gathered from user discussions into business requirements for system integration.
- Identifies business/system needs and recommend solutions as well as assists with the testing strategies and develops preliminary findings.
- Assisted with the change management on multiple projects.
- Implemented agile management ideals by facilitating exercises such as sprint planning, retrospectives, and leading scrums for system integration projects.
- Managed project timelines and communicated with management staff and clients to ensure project progresses according to their expectation.
- Led sprint reviews and daily scrum meetings to touch base with whole team and ensure that all members were performance expectations.
- Worked on Telecom billing software AMDOCS Ensemble that supports the full range of Telecom Customer Care, billing, and ordering activities.
- Assist QA Teams in test automation of external and internal credit scores and deposits into CSG billing system.
- Utilized minimum viable product (MVP) to enhance customer selected services.
- Comcast’s signature DDP-SQL and DDP Financial databases are analyzed for ensuring consistency and accuracy of both databases.
- Proficient in AMDOCS products like Enabler and CRM
- On a regular basis, tracked the performance of Comcast field staff to correct inconsistencies in billing information and prepare the system for conversion to AMDOC’s billing platform.
- Provided and supported implementation of business solutions by identifying business needs and carrying out necessary practices and processes.
- Identified areas of possible system improvement to enhance overall business performance, accounting for budgetary concerns and business goals.
- Audited multi-system installations for conformance to business objectives, suggesting changes to meet performance thresholds.
- Improved systems by studying current practices and designing modifications.
- Elicited and clearly documented business and system requirements.
- Conducted interviews with potential clients to assess system performance needs, budgets, and other factors.
- Conducted meetings with junior staff members to discuss program specifications and process models.
- Utilized change management techniques to provide smooth transitions during new hardware and software introductions.
- Analyzed proposed and extant systems for technological limitations and conformation with current technology needs.
- Monitored project progress by tracking activities and publishing progress reports.
- Determined operational objectives by studying business functions, gathering information, and evaluating output requirements and formats.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Offered input for complex documents to support client-ready final versions.
- Collaborated with upper management to drive strategy and implement new processes.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
- Re-engineered existing computer systems to promote ease-of-use and improve system security.
Sr. Business System Analyst
Ameriprise Financial Inc, Minneapolis, MN - Contracting through Logical Paradigm
11.2011 - 06.2012
- Worked with vendor partners to successfully deliver the required infrastructure.
- Designed and developed test cases and participated in project document walkthrough and review test cases in PM meetings.
- Managed project documentation (implementation plan, issues log, process maps, etc.) and documents process flows and gaps.
- Understood customers’ needs and how that map with existing or new products/configurations.
- Developed use cases, test plans, and processes for application updates.
- Worked Closely with UAT Teams and crosschecked the functionality.
- Responsible for requirement gathering, business process flow, business process modeling, and business analysis with document and records management.
- Provided proactive project communication to technical infrastructure leadership and technology partners.
- Maintained program dashboard with status, pertinent milestone dates, etc.
- Tracked and monitored project infrastructure issues and worked with systems Integrator to resolve identified issues.
- Ensured that there is a minimum gap between the expectations of the end users and the final delivery from the technical team and processing change requests to manage scope.
- Met with project team regularly to review project deliverables and deadlines.
- Designed and implemented basic SQL queries for testing and report/data validation.
- Provided and supported implementation of business solutions by identifying business needs and carrying out necessary practices and processes.
- Identified areas of possible system improvement to enhance overall business performance, accounting for budgetary concerns and business goals.
- Audited multi-system installations for conformance to business objectives, suggesting changes to meet performance thresholds.
- Improved systems by studying current practices and designing modifications.
- Elicited and clearly documented business and system requirements.
- Conducted interviews with potential clients to assess system performance needs, budgets, and other factors.
- Conducted meetings with junior staff members to discuss program specifications and process models.
- Utilized change management techniques to provide smooth transitions during new hardware and software introductions.
- Analyzed proposed and extant systems for technological limitations and conformation with current technology needs.
- Monitored project progress by tracking activities and publishing progress reports.
- Determined operational objectives by studying business functions, gathering information, and evaluating output requirements and formats.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Offered input for complex documents to support client-ready final versions.
- Collaborated with upper management to drive strategy and implement new processes.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
- Re-engineered existing computer systems to promote ease-of-use and improve system security.
Business Systems Analyst
Wal-Mart, Bentonville, AR - Contracting through Logical Paradigm
06.2011 - 10.2011
- Involved in the Analysis, Design, Development, and Production phases of the project.
- Assisted in preparing Scope Document by analyzing various business domains interdependencies, end to end business processes of claims adjudication, various business domains scope statement, current business process flows and current system documentations.
- Conducted and coordinated JAD sessions with managers and business users.
- Built and managed a cohesive team to meet deliverables per project.
- Prepared the Business Workflow using MS-Visio with input, output, and Pre and Post conditions.
- Performed Requirements Traceability Matrix using Microsoft Excel and HPQC
- Worked in tandem with internal and external users to define requirements and coordinated user management and developer expectations. Make sure that critical requirements are not missed.
- Worked closely with the client base to understand and meet their needs by incorporating new functionality and features into the systems using Program Change Request (PCR)
- Identified needed business improvements and determined appropriate systems required to implement solutions.
- Collected, defined and analyzed business requirements.
- Trained business personnel in use of systems.
- Coordinated data migration and consolidation efforts.
- Created and maintained standard operating procedures governing system functions and features.
- Gathered, reviewed and reported on findings.
- Assessed business requirements to create focused solutions.
- Helped deploy system enhancements to improve field operations.
- Improved systems with addition of new features and infrastructure.
- Self-motivated, with a strong sense of personal responsibility.
- Strengthened communication skills through regular interactions with others.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Offered input for complex documents to support client-ready final versions.
- Collaborated with upper management to drive strategy and implement new processes.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
- Re-engineered existing computer systems to promote ease-of-use and improve system security.
Business Systems Analyst
Bank of America, Agoura Hills, CA - Contracting through Logical Paradigm
12.2010 - 05.2011
- Designed document for review by data analysts and quality assurance analysts that will serve as a basis for writing ETL code and designing test plans.
- Met with business and marketing team for requirements gathering in definition stage.
- Participated in meetings with the management team and the SME.
- Communicated project requirements, business issues, solutions, and made recommendations to management and End Users
- Designed primary and secondary surveys to determine specified user needs.
- Followed the waterfall methodology to configure and develop process, standards, and procedures.
- Developed class diagrams, state diagrams, and activity diagrams using Snagit and Microsoft Visio
- Used Visio for writing and managing use cases.
- Analyzed business requirements and segregated them into high level and low-level use cases, activity diagrams, state diagrams.
- Worked with the clients on the final signing process in the user acceptance stages and worked on all life cycles of MSP’s.
- Identified needed business improvements and determined appropriate systems required to implement solutions.
- Collected, defined and analyzed business requirements.
- Trained business personnel in use of systems.
- Coordinated data migration and consolidation efforts.
- Created and maintained standard operating procedures governing system functions and features.
- Gathered, reviewed and reported on findings.
- Assessed business requirements to create focused solutions.
- Helped deploy system enhancements to improve field operations.
- Improved systems with addition of new features and infrastructure.
- Self-motivated, with a strong sense of personal responsibility.
- Strengthened communication skills through regular interactions with others.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Offered input for complex documents to support client-ready final versions.
- Collaborated with upper management to drive strategy and implement new processes.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
- Re-engineered existing computer systems to promote ease-of-use and improve system security.
Education
Master of Science - Information Technology
Campbellsville University
KY01.2019
Bachelor’s degree - commerce
Mumbai University
India01.2007
Skills
- Data modeling with MS Visio
- Experienced in design tools including MS Visio, Word, and Excel
- Tracking Tools: Jira, Confluence, Rational Requisite Pro, HPQC, Trello, Quality Center, Power BI
- Experience with SDLC and iterative models
- Relational database proficiency: MS SQL Server, Oracle
- Business requirements documentation
- CRM proficiency with Amdocs and related tools
- Skilled in data visualization using Microsoft Power BI
- Technical support for end users
- Systems rollout management
- Technology upgrade implementation
- Stakeholder requirements analysis
- Process improvement analysis
- Information systems certification
- Data structure design
- Contract management
- User acceptance testing
- Database structure optimization
- Requirements gathering
- Technical writing
- System performance optimization
- Repository management
- API implementation
- Management of system upgrades
- Business intelligence
- Quality assurance testing
- Proficient in Microsoft desktop applications
- Project management professional (PMP)
- Change management expertise
- Optimized resource planning
- Technical application support
- Business process analysis
- User requirements
- Technical documentation
- Version control
- System upgrades
- API integration
- Software testing
Certification
Certification of Business Analyst - University of California, Irvine
Certification in Computer Management - Pentasoft 2004
Certification in Basic Computers - NIIT 2002
Timeline
Project Controls - Data/ System Analyst
MTA Construction and Development, New York City, NY
10.2023 - Current
Sr. Business Systems Analyst
Altice Telecommunication, Bethpage, NY – Contracting through Wipro
09.2022 - 09.2022
Sr. Business Systems Analyst
Samsung Electronics America, Ridgefield Park, NJ – Contracting through Aditi Consulting
01.2021 - 08.2022
Sr. Business Systems Analyst
Comcast, Atlanta, GA – Contracting through Logical Paradigm
07.2012 - 12.2020
Sr. Business System Analyst
Ameriprise Financial Inc, Minneapolis, MN - Contracting through Logical Paradigm
11.2011 - 06.2012
Business Systems Analyst
Wal-Mart, Bentonville, AR - Contracting through Logical Paradigm
06.2011 - 10.2011
Business Systems Analyst
Bank of America, Agoura Hills, CA - Contracting through Logical Paradigm
12.2010 - 05.2011
Bachelor’s degree - commerce
Mumbai University
Master of Science - Information Technology
Campbellsville University