ARSHAD SHAIKH

As an MBA student specializing in data analysis, I have a strong foundation in business strategy and data-driven decision-making. Proficient in SQL and Power BI, I excel at data querying, analysis, and creating insightful dashboards to support strategic business decisions. Eager to apply my analytical skills and technical expertise, I aim to contribute as a Data Analyst Intern, helping organizations unlock the power of their data for improved performance and growth.

• Handled over 200 retention calls monthly, successfully reducing customer churn by 20% through effective problem resolution and personalized service.
• Managed customer account details, ensuring accuracy and compliance, which led to a 15% increase in customer satisfaction ratings.
• Developed and implemented follow-up procedures that improved customer engagement and retention rates by 25%.
• Trained and mentored new team members on best practices for retention calls and account management, enhancing overall team performance.
• Partnered with cross-functional teams to streamline customer support processes, reducing response times and enhancing service delivery.
• Documented and analysed customer feedback patterns to identify recurring issues, contributing to service improvement initiatives.
• Managed high-volume customer inquiries at Tech Mahindra, resolving complex issues and maintaining service excellence while reducing response times.
• Collaborated with cross-functional teams to enhance customer satisfaction, implemented feedback systems, and developed effective solutions.
• Pioneered new customer service approaches, reducing common query resolution time while maintaining high satisfaction ratings.
• Tracked and evaluated customer feedback metrics to optimise service delivery, resulting in improved customer retention rates.