Arshanay Jones
Marietta,GA
Summary
Field Operations Manager with extensive experience in coordinating logistics, managing vendor relationships, and overseeing equipment maintenance. Skilled in recruitment, operational planning, and team supervision. Strong communicator adept at ensuring seamless operations and driving efficiency across multiple job sites.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Field Operations Manager
CADC-LLC
06.2024 - Current
- Coordinated logistics efforts for efficient deployment of resources across various job sites simultaneously.
- Established strong relationships with vendors and suppliers, negotiating favorable contracts to reduce operational expenses.
- Performed daily inspections, charted readings, documented equipment downtime, and oversaw maintenance for equipment.
- Led recruitment efforts for new hires within the field operations department, selecting top-quality candidates who contributed significantly to team success.
- Maintained open lines of communication between upper management and field personnel, facilitating smooth information flow throughout the organization.
Registered Behavioral Therapist
Total Care ABA
10.2022 - 10.2024
- Utilized visual aids and other tools to increase clients'' understanding of therapy objectives and reinforce positive behaviors.
- Continuously educated family members about the principles of ABA therapy, empowering them to support their loved ones'' progress at home.
- Maintained accurate records of clients'' progress, ensuring timely updates to their treatment plans and reporting to supervisory staff.
- Increased client engagement during therapy sessions with creative activities tailored to their interests and abilities.
- Reduced challenging behaviors by teaching clients adaptive skills and coping strategies through ABA methods.
Registered Behavioral Therapist
BlueSprig
04.2020 - 10.2022
- Utilized visual aids and other tools to increase clients'' understanding of therapy objectives and reinforce positive behaviors.
- Continuously educated family members about the principles of ABA therapy, empowering them to support their loved ones'' progress at home.
- Maintained accurate records of clients'' progress, ensuring timely updates to their treatment plans and reporting to supervisory staff.
- Increased client engagement during therapy sessions with creative activities tailored to their interests and abilities.
Customer Service Representative
HealthPartners
09.2019 - 05.2022
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Life Insurance Agent
Primerica
03.2020 - 08.2020
- Analyzed risk factors to recommend appropriate coverage levels.
- Marketed life insurance products to increase customer bases and revenue.
- Assisted clients in navigating complex claims processes, ensuring timely payouts and minimal stress during difficult times.
- Established trust with prospective customers by providing accurate information about available policies and transparent pricing structures.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
Education
Associate of Arts - Early Childhood Care And Education
Rasmussen University
Minnetonka, MN08-2015
High School Diploma -
Richfield High School
Richfield, MN06-2013
Skills
- Staff Oversight
- Operational Efficiency
- Training and mentoring
- Operational planning
- Team Supervision
- Strategic Planning
- Inventory Tracking
- Program Leadership
- Payroll Administration and Timekeeping
- Data Analysis
- Crisis Management
- Staff Scheduling
- Training Management
- Adaptability
- Hiring and Onboarding
- Scheduling
- Team Leadership
- Organizational Skills
- Excellent Communication
- Reliability
Certification
- Crisis Prevention Institute (CPI) Certification - Crisis Prevention Institute.
- Registered Play Therapist (RPT) - Association for Play Therapy.
Timeline
Field Operations Manager
CADC-LLC
06.2024 - Current
Registered Behavioral Therapist
Total Care ABA
10.2022 - 10.2024
Registered Behavioral Therapist
BlueSprig
04.2020 - 10.2022
Life Insurance Agent
Primerica
03.2020 - 08.2020
Customer Service Representative
HealthPartners
09.2019 - 05.2022
- Crisis Prevention Institute (CPI) Certification - Crisis Prevention Institute.
- Registered Play Therapist (RPT) - Association for Play Therapy.
Associate of Arts - Early Childhood Care And Education
Rasmussen University
High School Diploma -
Richfield High School
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