Summary
Overview
Work History
Education
Skills
Timeline
Generic

Arshawnda Neely

Fairfield,OH

Summary

Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty. Bringing a ten year background in maintaining customer satisfaction and contributing to company success. Dedicated to ensuring customer happiness. Able to excel in a fast paced work environment and work well individually and in a group setting. Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support.

Overview

13
13
years of professional experience

Work History

Senior Reconciliation Analyst

Fifth Third Bank
01.2020 - Current
  • Highly skilled financial professional with extensive experience leading complex reconciliation processes across cash, securities, and general ledger accounts.
  • Specializing in auto loans, lines of credit, equity loans, and unsecured loans.
  • Demonstrated expertise in identifying and resolving discrepancies, strengthening internal controls and regulatory requirements.
  • Known for developing efficient reconciliation frameworks, mentoring junior analysts, and partnering with cross-functional teams to deliver accurate financial reporting and process improvements.
  • Proficient in reconciliation software, and advanced Excel, with a proven track record of improving accuracy, reducing risk, and driving operational excellence.
  • Highly knowledgeable in product cancellations with auto loans such as GAP refunds and extended warranty cancellations.

Customer Service Representative

CheckSmart
09.2014 - 12.2019
  • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Daily cash handler dealing with large quantities of cash for check cashing customers.
  • Responsible for opening and closing store front.
  • Answered customer telephone calls promptly and in appropriate manner.
  • Handled multiple customer accounts daily .
  • Helped customers with short and long term personal loans as well as establishing lines of credit.
  • Responsible for pulling daily reports and balancing the store.
  • Responded to customer requests for products, services and company information.
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities.
  • Answered constant flow of customer calls also while dealing with customers face to face. 

Team Leader

McDonald's
04.2012 - 08.2014
  • Followed strict safety guidelines regarding food.
  • Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
  • Led team  members while providing exceptional customer service.
  • Greeted and helped guests.
  • Cross-trained and provided back up for customer service managers.
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
  • Took customer orders promptly. 
  • Handled cash drawer.

Education

Criminal Justice

Post University
Waterbury, CT

High School Diploma - undefined

Fairfield High School
Fairfield, Ohio
2012

Skills

  • Quick learner
  • Recordkeeping strengths
  • Creative problem solving
  • Key holder experience
  • Good listening skills
  • Professional telephone demeanor
  • Complaint resolution
  • Excellent time management skills
  • People-oriented
  • Detail-oriented
  • Self-sufficient
  • Rapid data entry skills
  • Calm and Professional Under Pressure
  • Responding to Difficult Customers
  • Multitasking and Prioritization
  • Understanding Customer Needs

Timeline

Senior Reconciliation Analyst

Fifth Third Bank
01.2020 - Current

Customer Service Representative

CheckSmart
09.2014 - 12.2019

Team Leader

McDonald's
04.2012 - 08.2014

High School Diploma - undefined

Fairfield High School

Criminal Justice

Post University

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