Arshaya S. Hardy
Homestead,pa
Summary
Knowledgeable customer service skills with solid background in administrative functions, including office management and staff coordination. Successfully streamlined office operations, enhancing productivity and efficiency. Demonstrated proficiency in problem-solving and maintaining effective communication within teams.
Experienced with managing office environments and coordinating administrative tasks to support organizational goals. Utilizes strong organizational skills and effective communication to enhance team productivity. Track record of implementing efficient processes and maintaining high standard of operational excellence.
Overview
21
21
years of professional experience
Work History
Administrator
Wilsons Family Home Care
09.2022 - Current
- Managed scheduling and calendar coordination for executives, ensuring timely appointments and efficient time utilization.
- Developed and maintained filing systems to ensure quick access to important documents and records.
- Trained new staff on office protocols, fostering a knowledgeable team environment and enhancing productivity.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
Home care provider
My sisters keeper
01.2020 - 09.2022
- Assist residence with ADL’s inside their home) Complete and Partial Care; Medication supervision
Home care provider
You Belong at Home
02.2018 - 09.2021
- Assist residence with ADL’s inside their home; assisted with light housekeeping, Shopping and Meal preparation
Home care provider
Christian home health
05.2017 - 01.2020
- Assist residence with ADL’s inside their home) Complete and Partial Care; Medication supervision
Cashier
Red white and blue thrift store
11.2015 - 05.2017
- Assisted customers with cash purchases on a daily basis
Home Health Aide
Right at Home
06.2014 - 10.2015
- Ensured that daily meals were prepared in accordance with patient dietary restrictions.
- Assisted patients with daily activities, including light housekeeping.
- Provided transportation to and from medical appointments.
- Prepared daily reports of patient activities.
- Ensured that patients took daily medications.
Child Care Provider
Happy Trails 2U Daycare
09.2014 - 12.2014
- Monitored behavior of children to ensure their safety.
- Kept records of children's behavior and progress and provided updates to parents.
- Notified parents of any potential behavioral problems.
- Organized schedules, developed routines and taught good hygiene habits.
Nursing Aide
The Palms At O'Neil
06.2014 - 08.2014
- Attended to patients’ grooming needs including changing, bathing and feeding.
- Assisted patients’ mobility within the hospital premises.
- Communicated any changes in patients’ condition pertaining to blood pressure, sugar levels and other vitals.
- Transported residents to designated area within the facility.
Pharmacy Technician
UPMC Mercy Hospital
07.2012 - 01.2014
- Filled and processed patients’ prescriptions.
- Performed dosage calculations.
- Delivered medication throughout the facility.
- Answered patients’ queries.
Environmental services
Allegheny general hospital
11.2010 - 06.2012
Environmental Service Provider
Stacey L’s Cleaning Services
06.2011 - 01.2012
- Provided quality cleaning and sanitary services for multiple buildings such as: Schools, Doctor Offices, Phone Companies, and Shopping Malls.
Customer Service Representative
Echo Star Communications
11.2008 - 03.2010
- Provided excellent customer service for dish network customers.
- Assisted the customers’ with billing inquiries and payments, as well as technical support issues
Customer Service Representative
PRC Communications
12.2004 - 12.2005
- Provided excellent customer service for Direct TV customers.
- Assisted customers with billing and technical support issues.
Education
Diploma -
mckeesport area high school
01.2004
Certified Pharmacy Technician - undefined
Bidwell Training Center
Pittsburgh, PA06.2012
Nursing Assistant Certification of Completion - undefined
Allied Health program
McKeesport, PA06.2005
Skills
- Energetic, results-driven professional with more than a decade of work experience and a phenomenal record of working well with or without supervision Proficient in communicating with customers by telephone or in person to provide accurate information about services offered
- In-depth knowledge of customer needs and quality assessments, meeting above and beyond standards for services rendered, and glowing evaluations of customer satisfaction
Timeline
Administrator
Wilsons Family Home Care
09.2022 - Current
Home care provider
My sisters keeper
01.2020 - 09.2022
Home care provider
You Belong at Home
02.2018 - 09.2021
Home care provider
Christian home health
05.2017 - 01.2020
Cashier
Red white and blue thrift store
11.2015 - 05.2017
Child Care Provider
Happy Trails 2U Daycare
09.2014 - 12.2014
Home Health Aide
Right at Home
06.2014 - 10.2015
Nursing Aide
The Palms At O'Neil
06.2014 - 08.2014
Pharmacy Technician
UPMC Mercy Hospital
07.2012 - 01.2014
Environmental Service Provider
Stacey L’s Cleaning Services
06.2011 - 01.2012
Environmental services
Allegheny general hospital
11.2010 - 06.2012
Customer Service Representative
Echo Star Communications
11.2008 - 03.2010
Customer Service Representative
PRC Communications
12.2004 - 12.2005
Certified Pharmacy Technician - undefined
Bidwell Training Center
Nursing Assistant Certification of Completion - undefined
Allied Health program
Diploma -
mckeesport area high school
Training
- Internship @ Walgreens (6weeks) 4/12-6/12
- Externship @ Children’s Hospital of Pgh Pharmacy (6weeks)~~7/12-9/12
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