Arshdeep Kalkat
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems.
Overview
4
4
years of professional experience
Work History
Guest Service Agent
SAMSIC Assistance Canada Inc
06.2022 - 10.2023
- Greeted guests upon arrival and offered assistance.
- Dispatched agents to assist passengers through check-in and security.
- Accessibility services for those with disabilities while traveling.
- Effectively communicated with passengers who have auditory, mobility, visual, and cognitive impairments.
- Assisted passengers to allow them to get to departures or arrivals.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Assisted passengers ranging from helping the blind to mobility aid passengers.
- Worked with Air crew to ensure a smooth transition onto the aircraft.
- Assisted with luggage handling, valet services and concierge services.
- Maintained accurate and up-to-date records of guest information.
- Managed check-in and check-out procedures for guests.
- Provided accurate information regarding local attractions, restaurants and activities.
- Handled customer complaints to satisfy and retain guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Cashier
Costco Wholesale Corp
06.2021 - 08.2021
- Assisted customers with returns, refunds and resolving transaction issues.
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Processed refunds and exchanges in accordance with company policy.
- Stocked, tagged and displayed merchandise as required.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Learned duties for various positions and provided backup at key times.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
Casher
Costco Wholesale Corp
07.2019 - 12.2020
- Assisted customers with returns, refunds and resolving transaction issues.
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Processed refunds and exchanges in accordance with company policy.
- Stocked, tagged and displayed merchandise as required.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Learned duties for various positions and provided backup at key times.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
Education
No Degree - Business Administration
Mount Royal University
Calgary, AB06-2027
Skills
- Optimistic mindset
- Effective team management
- Strong interpersonal communication skills
- Effective multitasking abilities
- Strong organizational abilities
- Effective problem-solving abilities
- Transaction processing
- Backroom organization
- POS system operation
- Store maintenance
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Spanish
Limited Working
Interests
- Avid Reader
- Cooking
- Gym Workouts
Timeline
Guest Service Agent
SAMSIC Assistance Canada Inc
06.2022 - 10.2023
Cashier
Costco Wholesale Corp
06.2021 - 08.2021
Casher
Costco Wholesale Corp
07.2019 - 12.2020
No Degree - Business Administration
Mount Royal University
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