Arshdip Singh
Queens,NY
Summary
Experienced customer support bringing more than 5 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
13
13
years of professional experience
Work History
Uber Partner
Uber
08.2019 - Current
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Maintained a high driver rating through excellent communication and navigational skills.
- Enhanced passenger experience by keeping a clean and comfortable vehicle environment.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Demonstrated ability to deal peacefully with unforeseen circumstances or delays and used advanced techniques to better improve time.
Customer Support Specialist
Alclear LLC
02.2017 - 04.2019
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Streamlined support processes for increased efficiency and reduced response times.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Assisted in Monitoring the flow of Passengers through the TSA screening checkpoint.
Customer Support Team Manager
Sunglass Hut
07.2016 - 02.2017
- Enhanced customer satisfaction by implementing effective support strategies and streamlining team workflows.
- Reduced response times for customer inquiries by optimizing ticketing system processes and prioritizing urgent issues.
- Developed comprehensive training materials for new team members, improving onboarding efficiency and overall team performance.
- Collaborated with other departments to address customer concerns in a timely manner, fostering cross-functional teamwork and communication.
- Streamlined communication between customer support teams across different regions, leading to more efficient issue resolution.
- Handled complex and sensitive client relations and quality control issues to minimize negative impact to business direction.
- Led and executed customer support team strategy to reach company support goals.
Customer Service Representative
Bed Bath & Beyond
12.2015 - 06.2016
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
Night Manager
Quality Inn
06.2013 - 05.2015
- Improved guest satisfaction by efficiently managing night operations and promptly addressing customer concerns.
- Enhanced team performance by providing regular training and promoting a positive work environment.
- Streamlined night audit processes for increased accuracy and timely financial reporting.
- Ensured safety of guests through thorough monitoring of property, conducting security checks, and addressing potential risks.
- Increased revenue by upselling room upgrades and additional services during check-in procedures.
Teacher Assistant
John Adams High School
09.2010 - 06.2013
- Enhanced student comprehension by utilizing visual aids and hands-on activities during lessons.
- Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives.
- Promoted a positive learning environment by effectively managing classroom behavior and addressing individual needs.
- Contributed to increased student success by providing one-on-one support for struggling learners.
- Organized educational field trips to complement classroom instruction and enhance real-world understanding.
Education
Bachelor of Arts - European History
City College of New York of The City University of New York, The
New York12.2023
Associate of Arts - Liberal Arts And Sciences
City College of New York of The City University of New York, The
New York, NY06.2020
High School Diploma -
John Adams High School
Queens, NY02.2013
Skills
- Active listening
- Punctuality
- Flexibility
- Excellent communication
- Problem-solving
- Multitasking
- Decision-making
- Customer service orientation
Languages
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Uber Partner
Uber
08.2019 - Current
Customer Support Specialist
Alclear LLC
02.2017 - 04.2019
Customer Support Team Manager
Sunglass Hut
07.2016 - 02.2017
Customer Service Representative
Bed Bath & Beyond
12.2015 - 06.2016
Night Manager
Quality Inn
06.2013 - 05.2015
Teacher Assistant
John Adams High School
09.2010 - 06.2013
Bachelor of Arts - European History
City College of New York of The City University of New York, The
Associate of Arts - Liberal Arts And Sciences
City College of New York of The City University of New York, The
High School Diploma -
John Adams High School