Arsheah Boston

• Communicated appointment confirmations and reminders to patients via phone calls, emails, and mail.
• Managed patient records and updated necessary information in electronic health record systems.
• Handled incoming calls from patients and answered questions related to their scheduled appointments or general inquiries about facility’s services.
• Conducted Medical Screening

• Formulated and actualized strategic financial plans across client investment portfolios
• Articulated value of stocks, bonds and mutual funds and educated clients on benefits of each
• Interviewed clients to determine current income, expenses, insurance coverage, tax status, financial objectives, risk tolerance and other information.
• Ensured confidentiality and privacy compliance for all case management activities.

Answered incoming calls for rapid assistance and effective response times.

Initiated outgoing calls to maintain strong client communication.

Guided members through copayment details, maximum out-of-pocket costs, and deductible queries.

Managed prior authorization requests to streamline service provision.

Informed members about prescription pricing to promote transparency.

• Explain, promote, or sell products or services, such as travelers’ checks, savings bonds, money orders, and cashier’s checks, using computerized information about customers to tailor recommendations
• Identified fraudulent transactions by reviewing information across multiple systems and outside sources.
• Analyzed transaction data to identify potential fraud patterns and trends.
• Reviewed flagged transactions for suspicious activity and made decisions on appropriate action.

• Provide guidance to our frontline support teams during tough contacts to ensure the most accurate and relevant information is surfaced to the customer
• Negotiation
• Locate and monitor overdue accounts, using computers and a variety of automated systems (skip tracing)
• Resolved customer complaints by identifying root cause and implementing effective corrective actions.