Arsheel Merchant
Houston,TX
Summary
Deadline-oriented critical thinker helps team members understand Agile scrum practices and principles. Certified Scrum Master with vast knowledge of web development technologies and automated testing. Comfortable leading large teams in process and product development. Offering excellent project management, multi-tasking and communication skills to coordinate multiple, concurrent projects with competing demands. Makes sound decisions in high-pressure settings and utilize analytical problem-solving skills to troubleshoot and resolve issues. Articulate communicator with strong customer service skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Scrum Master
Macy's Tech Digital Team Mobile
Houston, TX
02.2023 - Current
- Managed cross-functional teams responsible for successful completion of projects and programs according to scope, timeline, budget constraints and quality requirements.
- Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
- Organized team meetings to discuss progress towards goals and objectives while providing guidance on problem resolution techniques.
- Led meetings with internal team members, consultants and contractors.
- Submitted budget estimates, progress reports and cost tracking reports.
- Led strategic planning sessions for design and construction management.
- Worked to gather customer requirements, clarify specifications and translate into product backlog.
- Assessed team metrics and worked to drive improvements and innovate new approaches.
- Defined scopes, managed resources, and oversaw schedules in line with stakeholder and project owner specifications.
- Developed detailed project plans and estimates based on identified risks and options.
- Assigned specific tasks to personnel, balancing scheduling demands, available resources and personal skill sets to achieve best possible project outcomes.
Release Manager -Remote
VerizonBusiness- Digital
New York, NY
03.2022 - 01.2023
- Evaluated, monitored and reported on work progression, while verifying compliance with man-hour budget.
- Performed post-release reviews in order to identify areas where improvements can be made.
- Assisted with debugging activities by analyzing log files associated with deployed applications.
- Protected project budget by tracking expenses and intervening to prevent overpayments or misuse.
- Kept project teams on-task with proactive control of budgets, schedules and scopes.
- Provided technical support during installation and configuration phases of software releases.
- Managed the communication process between development, QA, operations, vendors, customers and other stakeholders throughout the entire release cycle.
- Identified opportunities for improving existing processes for releasing applications into production environments.
- Tracked costs and expenses and assessed closely against original project budget.
- Generated reports documenting software defects discovered during QA testing cycles.
- Managed schedules and implementation of product updates and new releases.
- Ensured all necessary approvals were obtained before rolling out new versions of applications into production environments.
- Collaborated with cross-functional teams to troubleshoot and resolve any issues encountered during the software release process.
- Created detailed change management reports outlining the scope of changes included in each release.
- Defined scopes, managed resources, and oversaw schedules in line with stakeholder and project owner specifications.
- Assessed customer and client data to detect potential fraud risks.
- Evaluated internal control systems to ensure compliance with applicable laws and regulations related to fraud prevention.
- Created strategies to reduce instances of fraud by identifying vulnerabilities in existing processes.
- Reviewed customer profiles for any changes that may indicate fraudulent activities.
Project Manager/Scrum Master - Remote
Mercedes Benz Vans - IT Mobile App
Atlanta, GA
06.2020 - 02.2022
- Designed and developed custom components, templates, dialogs and widgets in AEM.
- Communicated complex computer information in terminology that non-technical individuals could easily understand.
- Developed integrations with external systems like Salesforce, SAP using web services.
- Analyzed existing architecture of the application and proposed solutions for scalability and high availability requirements.
- Provided guidance to team members regarding tasks assigned to them.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Drove continuous improvement of project delivery process by providing strong leadership.
- Generated and tracked change orders and other contractual modifications affecting budget and schedule.
- Implemented effective communication protocols between internal teams working on different aspects of a given project.
- Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
- Created and implemented processes to ensure successful completion of projects.
- Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
- Created team objectives and roles with specific goals outlined for each individual.
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Conducted periodic inspections of job sites for quality and progress.
- Developed and updated project plans to document objectives, technologies, schedules, and funding.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
Senior Business Analyst
Capital One
Dallas, TX
03.2018 - 06.2020
- Monitored competitive landscape to develop knowledge of prevailing trends, financials and operating drivers across multiple industry segments.
- Communicated with customers, competitors and suppliers to stay abreast of industry or business trends.
- Identified and analyzed business strategies to increase company longevity.
- Redesigned processes to maximize benefits and quantifiable improvement in business metrics and illustrate roadmaps to future projects.
- Gathered performance metrics from different sources including surveys, focus groups.
- Created and designed business intelligence databases, spreadsheets or outputs.
- Analyzed existing systems and processes, identified gaps and recommended improvements.
- Identified opportunities for automation of manual processes through technology solutions.
- Designed use case scenarios to demonstrate how users interact with the system or application.
- Performed root cause analysis to determine underlying issues in complex problems.
- Identified or monitored current and potential customers using business intelligence tools.
- Collaborated with IT teams on the development of applications based on business requirements.
- Synthesized current business intelligence or trend data to support recommendations for action.
- Developed reports or created dashboards, providing financial-related information to make informed business decisions.
- Determined opportunities to improve workflow by adding and modifying processes, revamping use cases for each initiative and creating new components for each functional area.
- Identified and analyzed user requirements, procedures and processes to develop optimization strategies.
- Assisted in developing strategies for improving customer service operations efficiency.
- Collected, tracked and evaluated current business and market trend data.
- Prepared cost and benefit analyses to support decision-making regarding potential solutions.
- Worked closely with clients to ensure their satisfaction with the delivered product or service.
- Defined key data points and data sources to track against measurable performance indicators and produce useful reports.
- Conducted research to determine ideal markets for products and services.
- Defined and analyzed product metrics to facilitate growth of product.
- Supervised creation of marketing materials and collateral.
Education
BBA - Accounting And Finance
AIMS
Skills
Key Skills
- Project Management
- Resource Allocation
- Sprint Planning
- Workflow Analysis
- Risk Identification
- Backlog Management
- Software Process Management
- Stakeholder Management
- Coaching and Mentoring
- Presentation Skills
- Agile Best Practices
- Requirements Gathering
- Scrum Processes
- Public Speaking
- Software Development Lifecycle
- Leading Scrum Meetings
Technical Proficiencies:
Methodologies : Agile , Waterfall
Management Tools: Jira ,Rally ,Confluence ,MS Office ,Visio ,DevOps
Database: MS SQL,Server,Oracle,Access
Certification
- Certified Scrum Master
- Certified Business Analyst
Timeline
Scrum Master
Macy's Tech Digital Team Mobile
02.2023 - Current
Release Manager -Remote
VerizonBusiness- Digital
03.2022 - 01.2023
Project Manager/Scrum Master - Remote
Mercedes Benz Vans - IT Mobile App
06.2020 - 02.2022
Senior Business Analyst
Capital One
03.2018 - 06.2020
BBA - Accounting And Finance
AIMS
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