Arsheile Davis
Riverdale,GA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
T-Mobile
05.2020 - 09.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
Customer Service Specialist
WellCare
12.2018 - 02.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Maintained and managed customer files and databases.
Account Specialist
Polk County Board Of County Commissioners
11.2012 - 12.2018
- Reconciled customer accounts and identified discrepancies for further investigation.
- Set up new customer accounts and updated existing profiles with latest information.
- Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.
- Reviewed account activity to assess financial status and evaluate discrepancies.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Liaised with sales, marketing and customer service teams to support smooth account management operations.
- Adhered to standards of quality and service as well as all compliance requirements.
Education
No Degree - Healthcare
Brunswick Job Corps
Brunswick, GA11.2011
GED -
Bartow High School
Bartow, FL04.2010
Skills
- Information Security
- Consultative Sales
- Data Entry
- Report Generation
- Complaint Resolution
- Call Management
- Scheduling
- Product Knowledge
- Account Updating
- Paperwork Processing
- Appointment Scheduling
- Customer Service
- Sales Expertise
- Credit Adjustments
- Documentation
- Research
- Critical Thinking
- Conflict Resolution
Timeline
Customer Service Representative
T-Mobile
05.2020 - 09.2023
Customer Service Specialist
WellCare
12.2018 - 02.2020
Account Specialist
Polk County Board Of County Commissioners
11.2012 - 12.2018
No Degree - Healthcare
Brunswick Job Corps
GED -
Bartow High School