Summary
Overview
Work History
Education
References
Timeline
Generic

Arsheki Montgomery

Montgomery

Summary

Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.My personal goal is to operate in a manner defined by the word committed. To be an effective asset to any department and offer support to the entire team.

Overview

21
21
years of professional experience

Work History

Administrative Assistant

Alabama State University
Montgomery
11.2022 - Current
  • Streamlined office supply organization and maintained inventory for operational efficiency.
  • Coordinated executive scheduling and organized meetings for staff collaboration.
  • Directed incoming calls and inquiries to appropriate departments, ensuring effective communication.
  • Facilitated onboarding by preparing orientation materials for new employees.
  • Maintained electronic filing systems for accessible document retrieval.
  • Collaborated with team members to enhance administrative processes and efficiency.
  • Provided customer service support, promptly addressing client inquiries.
  • Created travel arrangements and managed logistics for personnel effectively.

Unit Clerk/Dental Assistant

Montgomery JobCorps Center
06.2021 - 11.2022
  • Managed patient records while ensuring strict confidentiality adherence.
  • Coordinated appointment scheduling for staff and residents to enhance efficiency.
  • Assisted in processing admissions and discharges for new residents.
  • Communicated with medical staff to address patient needs promptly.
  • Organized filing systems for medical documents to maintain accessibility.
  • Supported inventory management of office and medical supplies effectively.
  • Answered telephone inquiries, routing calls to appropriate departments efficiently.
  • Prepared charts for outpatient and inpatient services, complying with HIPAA standards.

Medical Receptionist/Scheduler

Easterseals Central Alabama
06.2018 - 04.2021
  • Coordinated insurance verification and addressed billing inquiries efficiently.
  • Managed multi-line phone system, directing calls to appropriate staff.
  • Provided clerical support to medical personnel while maintaining office organization.
  • Ensured adherence to health regulations and internal policies consistently.
  • Checked patients in and out, collecting co-payments as required.
  • Scheduled and confirmed patient appointments, updating records accurately.
  • Processed referrals for specialized care at physicians requests promptly.
  • Trained new staff on scheduling protocols and maintained positive team dynamics.

Office Assistant II/Biller

Howard’s OB/GYN
Selma
12.2014 - 01.2017
  • Executed clerical tasks including patient check-in/out, payments collection, and filing documents.
  • Managed appointment scheduling and ensured compliance with healthcare regulations.
  • Handled patient intake forms while maintaining confidentiality of medical records.
  • Coordinated communication between patients and healthcare providers to enhance service delivery.
  • Supported billing processes by verifying insurance information and coding claims accurately.
  • Organized office operations, maintained inventory of supplies, and managed orders efficiently.
  • Answered incoming calls professionally, directing them to appropriate staff members.
  • Trained staff on procedures and computer applications to improve workflow efficiency.

Cash Office/ Customer Service

Kohl’s Department Stores
Conyers
08.2010 - 01.2013
  • Executed day-to-day duties with accuracy and efficiency.
  • Collaborated with diverse coworkers to meet objectives and resolve product-related issues.
  • Resolved customer problems through knowledgeable, friendly service to enhance satisfaction.
  • Prioritized tasks effectively to achieve service goals.
  • Identified customer needs promptly to ensure efficient responses.
  • Delivered exceptional service during face-to-face interactions and phone conversations.
  • Assisted customers with inquiries and requests to improve satisfaction levels.
  • Supported colleagues in maintaining a collaborative work environment.

Office Associate

State of Georgia Department of Driver Services
Conyers
06.2012 - 12.2012
  • Executed clerical duties including check-in/out, payment collection, and mail distribution.
  • Maintained organized office supplies and monitored inventory to ensure operational efficiency.
  • Assisted with data entry while ensuring accuracy in digital records management.
  • Provided customer service support, addressing inquiries and resolving issues promptly.
  • Prepared internal documents and reports for effective communication and presentations.
  • Collaborated with team members to enhance productivity and streamline office procedures.
  • Processed paperwork efficiently, supporting seamless office operations.
  • Handled confidential documents, ensuring compliance with legal regulations.

Service Representative/ Laboratory Assistant

LabCorp of America
Tucker
01.2005 - 02.2009
  • Executed timely pickup of test samples and delivery of supplies and testing equipment.
  • Adhered to established procedures for sample preparation and transportation.
  • Completed all required technical and non-technical paperwork for specimen processing.
  • Assigned computer-generated identification numbers to specimens while verifying accuracy.
  • Recorded processed items meticulously before forwarding specimens to designated lab locations.
  • Provided clients with detailed information regarding laboratory services and procedures.
  • Collaborated with laboratory staff to enhance workflow efficiency and communication.
  • Trained new staff on customer service best practices and company policies.

Office Assistant II

The East Clinic
Dallas
05.2006 - 01.2009
  • Executed clerical duties including patient check-in/out, payment collection, and filing tasks.
  • Scheduled patient appointments using electronic health record systems to enhance efficiency.
  • Maintained patient confidentiality and adhered to sensitive information protocols.
  • Coordinated communication between medical staff and patients to facilitate smooth operations.
  • Accurately prepared and processed patient documentation and insurance forms.
  • Provided administrative support by copying, scanning documents, and managing supply orders.
  • Answered incoming calls professionally, directing callers to relevant personnel.
  • Greeted visitors, assessed needs, and directed them appropriately.

Education

BS - Interdisciplinary Studies

Alabama State University
AL
12-2025

Diploma - Health Occupation

George Washington Carver High School
Montgomery, AL
05.1991

References

References available upon request.

Timeline

Administrative Assistant

Alabama State University
11.2022 - Current

Unit Clerk/Dental Assistant

Montgomery JobCorps Center
06.2021 - 11.2022

Medical Receptionist/Scheduler

Easterseals Central Alabama
06.2018 - 04.2021

Office Assistant II/Biller

Howard’s OB/GYN
12.2014 - 01.2017

Office Associate

State of Georgia Department of Driver Services
06.2012 - 12.2012

Cash Office/ Customer Service

Kohl’s Department Stores
08.2010 - 01.2013

Office Assistant II

The East Clinic
05.2006 - 01.2009

Service Representative/ Laboratory Assistant

LabCorp of America
01.2005 - 02.2009

BS - Interdisciplinary Studies

Alabama State University

Diploma - Health Occupation

George Washington Carver High School

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