Arshia Ashraf
Lithonia,Georgia
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
6
6
years of professional experience
Work History
Account Manager
Ehan Logistic LLC
02.2022 - Current
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
SMB Sales Specialist
Mindbody Software
09.2018 - 01.2021
- Drives sales volume via outbound cold calls, lead generation, converting inbound leads and closing sales with our single location customers
- Initiates sales activity via phone, text and email, including but not limited to introduction (cold calls), follow-ups, and demonstration calls, introduction emails, follow-up emails, pre-and post-demonstration reminder and follow-up emails
- Demonstrating MINDBODY software, products, and partner solutions to potential clients and assisting them in selecting the best solution(s) for their needs while working within a specific niche
- Effectively manage pipeline as well as forecasting business on a monthly and quarterly basis
- Keeps abreast of all product updates, including software and application updates and releases, new partner offerings, market conditions, and competitor activities, i.e
- Updates to competitor software or new competitors in our core verticals
- Provided first-rate service to all customers and potential customers.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
Inside Sales Specialist
D-Tools Software
07.2017 - 07.2018
- Manage Leads in database in D-Tools CRM
- Respond to inbound inquires via phone and email
- Proactive in outbound calling and messaging to new leads and existing D-Tools lead
- Qualify leads using the D-Tools Lead Qualification and Sales Process
- Discuss the D-Tools product line and features with prospective clients
- Set appointments for Account Executive
- Work with D-Tools Account Executive to create and implement territory plans
- Developed and deepened customer relationships to drive revenue growth.
Education
Associate of Arts - Aesthetician
Georgia Career Institute – College of Arts & Sciences
Conyers, GA04.2017
High School Diploma -
Salem High School Faith Academy
Conyers, GA05.2012
Skills
- Microsoft Office Suite; SalesForce; Outreach Zoho (Facebook, Instagram, Google, LinkedIn)
- Checking Quotes
- Salesforce Training
- Reporting
- Collections Expertise
- Documentation
Languages
English
Full Professional
Hindi
Full Professional
Urdu
Full Professional
Timeline
Account Manager
Ehan Logistic LLC
02.2022 - Current
SMB Sales Specialist
Mindbody Software
09.2018 - 01.2021
Inside Sales Specialist
D-Tools Software
07.2017 - 07.2018
Associate of Arts - Aesthetician
Georgia Career Institute – College of Arts & Sciences
High School Diploma -
Salem High School Faith Academy
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