Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Arshianna Reece

Valley,AL

Summary

Organized professionsal focused on boosting customer satisfaction and service quality. Familiar with documentation, reporting and compliance requirements. Skilled in managing employee documentation and maintaining files and records.

Overview

7
7
years of professional experience

Work History

Artificial Intelligence Training Team

Capital One
Valley, AL
03.2024 - Current
  • Collaborated with engineers and product managers to design AI solutions for real-world problems.
  • Documented processes related to development, testing, debugging, and maintenance of AI systems.
  • Identified opportunities for process automation through the utilization of advanced technologies such as artificial intelligence or machine learning.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Participate in workshops and training sessions to identify opportunities that helps customers with the use of generative AI, or machine learning.

Coordinator

Capital One
Valley, AL
05.2023 - Current
  • Developed effective working relationships with team members across multiple departments.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Provided accurate information regarding products and services.
  • Assisted customers with navigating the company's website to locate desired information or items for purchase.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.

Teacher

Chambers County School System
Valley, AL
05.2021 - 07.2024
  • Organized parent conferences throughout the year to discuss student progress.
  • Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
  • Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
  • Utilized technology-based learning tools to enhance classroom instruction.
  • Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.

Bank Teller

South State Bank
LaGrange, GA
07.2020 - 05.2023
  • Serves customers quickly, accurately, efficiently, and confidentially according to the South State Bank Service
  • Standards; monitors day-to-day activies related to customers transactions, seeks the opportunity to expand customer relationships by making referrals as outlined in the goals for this position; cashes checks (with proper identification) and processes savings withdrawals within assigned limits and in accordance with prescribed procedures; oversees and manages direct assists within loan portfolios and presents a neat and professional personal appearance, in accordance with bank policy
  • Implement an effactive risk management process that assists in identifying, managing, monitoring, and reducing risks in the portfolio.
  • Developed and maintained strong relationships with clients to ensure satisfaction of their banking needs.
  • Identified opportunities for cross-selling products and services to existing customers.

Census Field Supervisor

U.S. Census Bureau
Birmingham, AL
03.2020 - 07.2020
  • Responsible for ensuring that the group's performance meets the bureau's and survey sponsors' standards and expectations
  • Analyzing and reviewing subordinates' assignments; staff performance is monitored by on-the-job observations.
  • Track performance measures; establish individual, weekly, work schedule based on availability of team members.
  • Examine and monitor time sheets for accuracy and truthfulness.
  • Ensured quality assurance standards were met by monitoring the accuracy of data collected in the field.
  • Managed workflow processes between teams in order to ensure timely completion of tasks.
  • Maintained records related to personnel management such as time sheets, payroll documents, leave requests.

Personal Banker/SBB (Manager on Duty)

Chase Bank
Newnan, GA
01.2018 - 03.2020
  • Discovers and recommends financial needs according to client’s portfolio, with dignity; processes deposits, withdrawals, and night drop, as needed; maintain high level of employee morale within branch; active listening to resolve customer complaints effective; comply with legal and regulatory requirements in acting with day- to-day financial responsibilities; ensure efficient workflow and branch performance; act with leadership to provide motivation, inspiration, and correction amongst fellow team members; provide maximum customer service satisfaction; examine branch reviews and surveys to discuss in weekly meetings and make appropriate recommendations and suggestions to ensure the continuous success of branch
  • Implement an effective risk management process that assists in identifying, managing, monitoring, and reducing risks in the portfolio
  • Contributions: Achieved an excellent drawer balancing record of zero shortages or overages throughout tenure
  • Selected as lead teller to implement “express line” for single transactions during peak business periods
  • Act as liaison between manager and team members to build work rapport and develop relationships.
  • Deliver outstanding experience to Chase Business Banking clients by proactively providing comprehensive business banking solutions tailored to the financial needs and circumstances of the business.
  • Understand the client’s short term and long term capital needs to identify and manage credit opportunities up to $250,000.
  • Understand the client’s cash flow cycle to identify Cash Management, Card, and Payment solutions to help streamline processing for the client.

Education

High School Diploma -

Valley High School

Bachelors of Science - Elementary EducaLon

Alabama State University

Skills

  • Skills & Qualifications:
  • P&L Management Oral & Written Communication Client Referrals Customer Service Workplace Conduct
  • Organization Relationship Selling Teller Basics Team Driven
  • Customer Service
  • Relationship Building
  • MS Office
  • Machine Learning
  • Attention to Detail
  • Pattern Recognition
  • Task Prioritization

Accomplishments

  • BANK TELLER RETAIL BANKING OPERATIONS
  • Accurately process customer teller transac(ons | Help customers meet financial goals ~ Provide valuable in-person services as the industry moves to mobile and automated banking solu9ons ~
  • Experienced bank teller known for delivering friendly service and personalized a[en(on to all customers
  • Contribute to achieving branch sales goals by recommending products and services that meet customer needs
  • Solid knowledge of banking regula(ons and compliance ma[ers; adhere to security and compliance procedures for protec(on of cash and other assets.

Timeline

Artificial Intelligence Training Team

Capital One
03.2024 - Current

Coordinator

Capital One
05.2023 - Current

Teacher

Chambers County School System
05.2021 - 07.2024

Bank Teller

South State Bank
07.2020 - 05.2023

Census Field Supervisor

U.S. Census Bureau
03.2020 - 07.2020

Personal Banker/SBB (Manager on Duty)

Chase Bank
01.2018 - 03.2020

High School Diploma -

Valley High School

Bachelors of Science - Elementary EducaLon

Alabama State University

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Arshianna Reece