Arshina Tyler
Glen Allen,VA
Summary
Dynamic and results-driven Project & Process Management professional with over 26 years of experience in the financial services sector, notably at a Fortune 500 organization. Proven track record of optimizing processes, managing significant projects, and enhancing organizational efficiency. Recognized for strong analytical abilities and advanced problem-solving skills, with a focus on stakeholder engagement and data-driven decision-making.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Project & Process Management, Card Risk
Capital One
01.2020 - Current
- Lead horizontal risk initiatives within the divisions, collaborating with cross-functional teams including Compliance, Legal, AML and Risk Management.
- Spearhead the assessment of risk requirements, develop operational definitions, and implement controls, significantly enhancing compliance and business strategy alignment.
- Oversee data integrity and governance, ensuring robust processes are established and maintained across the line of businesses.
- Established critical account monitoring procedures that enhanced customer
- Championed the development and execution of change control processes, directly influencing operational efficiency within the Small Business sector.
- Conducted comprehensive control testing and successfully recommended and implemented process improvements to meet regulatory and strategic requirements.
- Initiated, created and maintained controls (visual management) that provided leadership with instant insights into process health
- Documented a corporate intent policy for executing federally regulated processes that ensured consistency and provided transparency to other lines of business
Media Manager for Debt Sales, Loss Mitigation & Legal
Capital One
01.2014 - 01.2017
- Managed high-impacted in Loss Mitigation, driving operational improvements and risk mitigation strategies that streamlined workflow in Media Governance and Recoveries.
- Successfully launched a new media product for digital applications, enhancing customer engagement and operational effectiveness.
- Effectively facilitated focus groups and brainstormed new ideas, products and processes that improved customer experience, ensured compliance, and dramatically reduced litigation
- Documented a corporate intent policy for executing federally regulated processes that ensured consistency and provided transparency to other lines of business
Principal Coordinator (Supervisor), Acquisitions Department
Capital One
01.2012 - 01.2014
- Oversaw operations in Recoveries Media, managing a team of four and optimizing workload distribution which improved operational efficiency and deliverable timelines.
- Enhanced operational productivity by 30% through the implementation of process documentation and training initiatives, receiving accolades from senior management for significant quality improvements.
- Successfully standardized debt validation processes across supplier networks, achieving a 27% reduction in compliance violations through innovative reporting solutions.
Sr. System Coordinator (Team Lead), Fraud Department
Capital One, N.A
01.2010 - 01.2011
- Transitioned the fraud operations team to focus on continuous improvement initiatives that reduced manual processing times and enhanced real-time application assessment.
- Restructured call quality assurance protocols to boost evaluation accuracy by 50%, demonstrating an unwavering commitment to compliance and operational excellence.
Credit Review Specialist, Marketing Department
Capital One, N.A
01.2000 - 01.2009
- Analyzed and made lending decisions based on comprehensive credit guidelines, effectively managing risk while supporting customer needs. For new credit and loan consumers.
- In Anti-Money Laundering (AML) processes, enhancing compliance efforts and cross-departmental collaboration.
SBC Customer Relations, Small Business Card Department
Capital One
01.1999 - 01.2000
- Developed exceptional customer relations skills while mastering comprehensive credit card processes, ensuring high-quality service and customer satisfaction. Small Business credit cards and loans.
Education
Christopher Newport University
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St. Joseph’s of Maine University
Skills
- Strategic Project Management Frameworks (Agile)
- Enterprise-wide Process Improvement Initiatives
- Stakeholder Engagement & Communication
- Risk Assessment & Mitigation Strategies
- Reporting Techniques (Tableau)
- Team Building & Leadership Development
- Quality Assurance & Compliance Management
- Agile Ceremonies & Sprint Planning Facilitation
- Project Management Tools: MS Project, Jira, VersionOne, Confluence
- Data Visualization & Analysis: Tableau
- Documentation: Google G Suite, Microsoft Office Suite
- Process Mapping: Visio, NICE
- Compliance & Governance Tools: SharePoint, TSYS
Certification
- Certified Scrum Master (CSM), Scrum Alliance
- Project Management Professional (PMP), Capital One
- Business Process Management (BPM), Capital One
- Change Management Practitioner, PROSCI
- Scaled Agile Framework (SAFe)
- Version One for Team Certified
- Credit Authority Certified
- Fair and Accurate Credit Transactions Certified
Community Food Drive
Donate time to Feed More food drive for the Richmond community
Timeline
Project & Process Management, Card Risk
Capital One
01.2020 - Current
Media Manager for Debt Sales, Loss Mitigation & Legal
Capital One
01.2014 - 01.2017
Principal Coordinator (Supervisor), Acquisitions Department
Capital One
01.2012 - 01.2014
Sr. System Coordinator (Team Lead), Fraud Department
Capital One, N.A
01.2010 - 01.2011
Credit Review Specialist, Marketing Department
Capital One, N.A
01.2000 - 01.2009
SBC Customer Relations, Small Business Card Department
Capital One
01.1999 - 01.2000
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St. Joseph’s of Maine University
Christopher Newport University
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