Arshina Tyler

• Support regulatory exams (MRAs, OCC) by gathering data and preparing case documentation.
• Led case walkthrough with regulators as part of a consent order to ensure clarity and compliance.
• Created and guided forums for Risk, legal, compliance, cyber, AML and marketing to ensure enterprise policy compliance and AEs approvals.
• Coordinated risk oversight and monitoring functions impacting Small Business Card and Commercial Card businesses in FUSE/PRIME; set clear expectations with Enterprise Risk Management functional working groups to scope and size operational, regulatory, and clearinghouse.

Tools: FUSE, PRIME, Tableau, Google Works, Confluence, Vessel, Roadmunk and
Microsoft.

• Championed Small Business process improvements that enhanced operational
  efficiency, aligning initiatives with organizational goals and stakeholder needs.
• Increased department productivity by 30% through documentation of a critical
  account management process and recommendations to senior leadership.
• Improved reporting efficiencies by 55% by leading a cross-functional Agile team as Scrum Master, defining key system codes to reduce risk, and partnering with the training team to update the enterprise system of record database.
• Developed SharePoint for Small Business Card partners and Legal / Recoveries platforms.
• Participated in User Acceptance Testing for client facing documentation collection platforms.

Tools: SharePoint, JIRA, SCRUM, Saleforce, Visio, Tableau, Google Works, and
Microsoft Office

• Managed Customer Agreement end-to-end life cycle of processes with high regulatory impact, ensuring flawless execution of project goals and processes.
• Maintained Media documents internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
• Reengineered and streamlined processes, resulting in a 68% decrease in regulatory exceptions and improved customer satisfaction.

Tools: Visio, Version One, SharePoint, Jira, LEAN, Agile, Microsoft Office and Google Works.

• Enhanced operational productivity by 30% through the implementation of process documentation and training initiatives, receiving accolades from senior management for significant quality improvements.
• Successfully standardized media processes across supplier networks, achieving a 27% reduction in compliance violations through innovative reporting solutions.

Tools: Lean, BPM, Recap and Omega.

• Led continuous improvement initiatives within the fraud operations team, significantly reducing manual processing times.
• Restructured call quality assurance protocols, boosting evaluation accuracy and demonstrating a commitment to compliance and operational excellence.
• Identifying and resolving process gaps and defects, utilizing process design and root cause analysis tools.

Tools: Fastdata, Odyssey, Lexis Nexis, Credit Bureaus and OFAC screening systems.

• Analyzed and made lending decisions based on comprehensive credit guidelines,
  effectively managing risk while supporting customer needs.
• Delivered enterprise-first open banking underwriting capability.
• Individual contributor role performing Know Your Customer, Enhanced Due
  Diligence. AML / OFAC & KYC training on fraud, data transactions and
  compliance processes

Tools: Fastdata, Lexis Nexis, TSYS, Credit Bureaus and OFAC screening systems.