Arshina Tyler

• Supported regulatory exams (MRAs, OCC) by gathering data and preparing case documentation; led case walkthrough with regulators for a consent order to ensure clarity.
• Created and guided forums for Risk, Legal, Compliance, Cyber, AML and Marketing to ensure enterprise policy compliance and AEs approvals.
• Coordinated risk oversight and monitoring functions impacting Small Business Card and Commercial Card businesses in FUSE/PRIME; set clear expectations with Enterprise Risk Management functional working groups to scope and size operational, regulatory, and clearinghouse risk.

Tools: FUSE, PRIME, Tableau, Google Works, Confluence, Vessel, Roadmunk and
Microsoft.

• Championed process improvements that enhanced operational efficiency, aligning initiatives with organizational goals and stakeholder needs.
• Improved reporting efficiencies by 55% by leading a cross-functional Agile team as Scrum Master, facilitating updates to AML compliance systems.
• Developed and executed QA testing plans and methodologies to identify areas for improvement within AML processes.

• •Leading process analysis for the purposes of re-engineering efforts for Business/Operations Integration, Recoveries Media processes
  •Building collaborative models with execution partners and stakeholders to resolve issues
  •Identifying and defining risks and issues, collecting data, establishing facts, and recommending/developing valid workflows and processes to address issues
  •Leading gembas and participating in kaizen events to identify process gaps, educate stakeholders, and improve process performance
  •Monitoring and controlling processes to identify trends and preemptively address risks; driving process improvement
  •Developing and maintaining formal process documentation including procedures and process flow diagrams
  •Acting as a SME to effectively partner with project customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions
  •Managing and training the Recoveries Media Team
  •Designing, creating, mapping, implementing, documenting, monitoring, and controlling processes as specified by Management
• Managed Customer Agreement end-to-end life cycle of processes with high regulatory impact, ensuring flawless execution of project goals and processes.
• Maintained Media documents internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
• Reengineered and streamlined processes, resulting in a 68% decrease in regulatory exceptions and improved customer satisfaction.

• Enhanced operational productivity by 30% through the implementation of process documentation and training initiatives, receiving accolades from senior management for significant quality improvements.
• Successfully standardized media processes across supplier networks, achieving a 27% reduction in compliance violations through innovative reporting solutions.

• Led continuous improvement initiatives within the fraud operations team, significantly reducing manual processing times.
• Restructured call quality assurance protocols, boosting evaluation accuracy and demonstrating a commitment to compliance and operational excellence.

• Collaborated with cross-functional teams to optimize credit underwriting processes, enhancing overall efficiency and reducing turnaround time.
• Collaborated with cross-functional teams for efficient credit underwriting and approval processes.
• Assisted sales team with collecting appropriate due diligence information early in sales cycle to support credit underwriting.
• Collaborated with loan officers to optimize credit underwriting procedures for increased efficiency and accuracy.

• Analyzed and made lending decisions based on comprehensive credit guidelines,
  effectively managing risk while supporting customer needs.
• Delivered enterprise-first open banking underwriting capability.
• Individual contributor role performing Know Your Customer, Enhanced Due
  Diligence. AML / OFAC & KYC training on fraud, data transactions and
  compliance processes

Tools: Fastdata, Lexis Nexis, TSYS, Credit Bureaus and OFAC screening systems.