Arshiya Sundaramurthy
Houston,USA
Summary
Project Manager / Program Manager / Scrum Master / Product Owner / Business Analyst Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Project Manager
Infosys Limited
05.2019 - Current
- Manage IT projects from approval through initiation, planning, design, development, integration, test, deployment, warranty and into operations
- Track and report on projects including project financials, schedule adherence, status reporting and key stakeholder communications, creating and presenting management presentations
- Ensure that appropriate targets and milestone dates are set for the speed and quality of delivery and manage the lifecycle activities to achieve those targets
- Track and manage completion of the deliverables required for each phase of the project
- Prepare and maintain technical project plan in consultation with all relevant stakeholders
- Manage change requests including impact on time, budget and quality
- Timely updates of status, changes and other data on to the systems used for reporting and tracking
- Forecast and track budget spent
- Manage risks and issues associated with projects face to face
- Management of relationships with clients, external parties and organizations
- Act as credible central counterpart for various teams and work streams involved and manage all stakeholders and solve inter dependencies
- Create and maintain various artifacts such as Impact analysis report, project status report, cost tracking sheet, logbook, detailed project plan, weekly and monthly delivery reports, define measure and monitor delivery KPI.
Project Management Consultant
Tender Board
10.2009 - 01.2015
- Good Hands-on experience in Bids & Contract Management including vendor registration process, tender creation, approval, publishing of tenders, tender addendum, tender document purchase, bid submission, tender opening, evaluation, award and managing Variation Orders for multimillion dollar Bids across different industries
- Managed 5.6 million USD project (Funded by Information Technology Authority, Oman – Responsible for establishing and running the e-governance services in Oman) end to end from project initiation to implementation using waterfall methodology (in J2EE Technology) and enhancements by agile project methodology using SCRUM
- Analysis of business requirements, review design models, data models and transformation to application model
- Plan, organize, and conduct business meetings, technical meetings among various stakeholders (Internal departments, 55 government ministries & public entities in Oman, Vendors, and Private companies both local & international)
- Setting up the process involved in developing a new software application, roll-out of newly developed application and overseeing the maintenance of the application
- Review, provide input and sign-off for the IT and Business contract, SLA Agreement, project requirements, functional specifications, and project design
- Set up Change Management as per ITIL framework, established CAB and change control procedures are followed for any change that may affect project agreed baselines
- Changes are either approved, rejected, or deferred through CAB by identifying and assessing impact with interfacing teams
- Any new implementation happens with CAB approval and the time slot approved based on the priority of the change
- Verifying and recommending necessary change to the functional requirements and business workflows of the Electronic Tender Management System and various other software tools used to support the project for performance monitoring and the related helpdesk application
- Prepare/Review invoice; review& approve milestone in terms of finance & project deliverables to release invoices and controlling the project IT budget
- Introducing and setting up project processes, quality metrics and IT standards
- Implementing creative ideas for the project and mentoring team on change management, project process, application strategy.
Project Lead / Project Manager
Infosys Limited
06.2005 - 05.2009
- Managing projects costing 1.6 million GBP for 3 years which includes Mediation application Support, cVIDYA & Switched Revenue Assurance support, Billing & Mediation Service Improvement Project and many RFS testing projects for roll out of products like IN (all 12 countries (UK & Europe), IAS system, Germany Offline Billing and few other NPI requirements, NGB patches
- Mediation project is one of the critical projects out of 80+ projects under this client
- The production support of the highly critical project also involves On Call & Out of Office Hours (OOH) support
- Involved in preparing SOWs, project Budgets, resource estimation & allocation
- Actively participated with a thorough knowledge of change control procedures in Change Management with a CAB size of 25 members from upstream, various downstream, vendors
- Ensured the successful implementation of Mediation business logic for various product rollouts & created desired results for all the impacted downstream systems
- Co-ordinated tasks between Offshore & Onshore and various stakeholders in India, UK & Europe including DBA, Network systems, switch operators, vendors & downstream systems
- Involved in client interaction & setting up SLA, Quality project metrics, milestones
- Conducted midyear and annual appraisals for all the team members including participation in ranking sessions and providing feedback to team members on the performance appraisal outcomes
- Achieved CMM L5 for this project from CMM L3 Established cordial relationship with vendors, client organizational heads, Systems/Network/DBA, development teams which helped in achieving the project goals
- Motivated, guided and monitored the team on many projects’ improvement activities
- During Onsite assignment, I was also involved in the capacity Management activity for Billing and Mediation systems, the Intermediate Service Improvement Project (SIP) part of Billing Get well projects at COLT
- The SIP activities are coordinated between Switch, Network, UNIX team and Intec, vendor
- The SIP project was completed successfully as per the plan and won wide client appreciation.
Software Consultant
IBM Global Services
07.2004 - 06.2005
- Handled the Geneva Adapter Interface which is an EAI for the Billing Package Geneva
- Providing consultation to various teams (EBPP, Rating & Billing, Data team interacting with Geneva Billing System through Geneva Adapter)
- Implementing the solution (addition of new services or bug fix) with Business Sign-off by adhering to the Change Control Process
- Worked closely with Business team and supported the Operational team on a day-to-day basis
- Involved in Requirements Gathering and analysis on various systems built around the billing system and worked closely with Program Director of O2 Telecom in data analysis and report preparation before Migrating to new version of Geneva
- Automated various support activities which reduce the overall team’s effort and quick response and resolution time to customer queries.
Software Developer
Symbiosis Software
04.2002 - 07.2004
- Interaction with various component Leads, key Business Owners to implement workable solution for GS Billing system (Geneva)
- Interaction with client to understand the requirements for Billing Solution for Wholesale Line Rental product
- Delivering Billing Solution Design for various Billing Operations, assisting the development team for the successful implementation of Billing Solution
- Involved in Pre-Sales activity for Proposals, preparing project Budgets, resource allocation.
Education
Master of Technology (MTech) - Information Technology
Punjabi University
11.2003
Master of Technology (MTech) - Information Technology
Punjabi University
11.2003
Bachelor of Engineering (BE) - Electrical & Electronics Engineering
University of Madras
04.2001
Bachelor of Engineering (BE) - Electrical & Electronics Engineering
University of Madras
04.2001
Skills
- Staff Management
- Resource Coordination
- Data review
- Systems Design Documentation
- Organizational Skills
- Software Development Lifecycle
- Vendor Sourcing
- Time management abilities
Certification
- Certified SCRUM Master (CSM)
- Certified Scrum Product Owner (CSPO)
- Certified Lean Six Sigma Green Belt from KPMG
- PRINCE2 Practitioner
- ITIL Foundation
Accomplishments
- Won Best GCC e-government award for the Electronic Tender Management System under best e-service category in the year 2011 outsmarting 85 projects that competed from 6 countries in Gulf.
- Won PRIMA Award (awarded to the Project Manager for the best project execution, competition was at the global level across various domains (Banking, Telecom, Insurance, Finance etc.) in Q2, 2007 under Project Execution Excellence category and have received INSTA Award, SPOT Award twice for individual excellence in Infosys and RISE Award for Best Team – Project Excellence.
Roles And Responsibilities
Proven expertise in end-to-end Project & Program Management, Digital Transformation, Product Management, for multiple projects in various technologies & domains. Good Hands-on experience in Microsoft Project (Gantt Chart), JIRA, preparing n reviewing key Business & project deliverables. Executed multimillion dollar projects with teams spread across various geographical locations (India, USA, UK, Europe, Oman)
Major Companies
- Infosys limited
- Tender Board Oman
- IBM Global Services
Major Telecom Clients
- Verizon US
- Telenet Belgium
- O2 Telecom UK
- COLT Telecom UK
- British Telecom UK
Technologies Tools
- DevOps
- JAVA
- Angular
- React JS
- Microservices
- Python scripts
- JIRA
- Jenkins
- Confluence
- Kibana
- New Relic
- J2EE
- Oracle
- SQL
- DB2
- AIX
- IBM WebSphere
International Experience
- UK, 11 months, 2005-2006
- UK (London & Scotland), 2 weeks, 2008
- Muscat, Oman, 5.3 years, 2009-2015
Previous Name
Arshiya
Present Location
Energy Corridor, Houston, Texas, USA
Personal Information
- Total Experience: 16+ years
- Father's Name: Sundaramurthy
- Title: Project Manager
- Date of Birth: 02/13/1980
- Nationality: India
Training
Completed three days’ workshop in Agile Coach
Timeline
Project Manager
Infosys Limited
05.2019 - Current
Project Management Consultant
Tender Board
10.2009 - 01.2015
Project Lead / Project Manager
Infosys Limited
06.2005 - 05.2009
Software Consultant
IBM Global Services
07.2004 - 06.2005
Software Developer
Symbiosis Software
04.2002 - 07.2004
Master of Technology (MTech) - Information Technology
Punjabi University
Master of Technology (MTech) - Information Technology
Punjabi University
Bachelor of Engineering (BE) - Electrical & Electronics Engineering
University of Madras
Bachelor of Engineering (BE) - Electrical & Electronics Engineering
University of Madras