Arshman Hussain
Brooklyn,NY
Summary
Highly motivated individual with a passion for excellent customer service. Demonstrates a strong work ethic and a team-player attitude. Possesses extensive experience in the hospitality and retail industries, focusing on customer relations, problem-solving, and multitasking. Committed to providing outstanding customer service and maintaining a clean, organized environment. Accomplished in the role of [Job Title], excels at building an atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversees and aligns processes with dynamic conditions, increasing efficiency and maximizing profits. A motivational leader skilled at building relationships with customers, employees, and senior management. Well-versed in sales, personnel management, accounting, and inventory management. Dedication to complete knowledge of company products and services ensures optimized customer service.
Overview
2
2
years of professional experience
Work History
Assistant Store Manager
Family Dollar
07.2024 - Current
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
Crew Trainer
MCDONALD'S
11.2022 - 07.2024
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction
- Performed cashier duties such as accepting payments, issuing change, and counting money back to customers
- Performed cleaning duties such as sweeping, mopped and washing dishes, to keep equipment, and facilities sanitary
- Coordinated with other crew members to complete assigned tasks quickly and effectively
- Cross-trained in multiple positions within the store as needed
- Communicated with customers regarding orders, comments, and complaints
- Handled customer complaints in a professional and courteous manner
- Demonstrated excellent communication skills when dealing with customer inquiries and complaints
- Placed orders into POS systems and handled cash and credit transactions
- Provided exceptional customer service by anticipating customer needs and responding promptly to their requests or concerns
- Restocked shelves with merchandise throughout shift
- Accepted payment from customers and made change as necessary
- Adhered to company policies and procedures while completing daily tasks
- Trained new employees regarding company policies and food preparation procedures
Education
Associate in Science (A.S.) - Computer Science
Kingsborough Community College
Skills
- Sales Expertise
- Company Standards
- Ordering Procedures
- Verbal and Written Communication
- Stocking and Replenishing
- Cash Handling
- Willingness to Learn
- Crew Member
- Operations Oversight
- Department Oversight
- Stock management
- Customer Relations
- Store Organization
- Loss Prevention
- Customer experience
- Customer Service
- Marketing and Promotions
- Inventory Control
- Transaction Processing
- Staff Supervision
Personal Information
Title: Sales Ambassador
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Timeline
Assistant Store Manager
Family Dollar
07.2024 - Current
Crew Trainer
MCDONALD'S
11.2022 - 07.2024
Associate in Science (A.S.) - Computer Science
Kingsborough Community College