Ashley Smith
New York,NY
Summary
Results-driven Account Executive with 5+ years of experience driving revenue growth and managing enterprise relationships in the SaaS and financial technology sectors. Proven track record of exceeding sales quotas, cultivating executive-level partnerships, and delivering data-driven solutions to Fortune 500 clients. Adept at aligning client objectives with technology solutions to enhance performance and retention.
Overview
9
9
years of professional experience
Work History
Relationship Manager
S&P Global Market Intelligence
01.2023 - Current
- Manage a book of business exceeding $8M in annual revenue across enterprise SaaS clients.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Exceeded quota by 123%, closing over $400K in new business through consultative and solution-based selling.
- Partner with large strategic technology accounts including Intel, Meta, Dell, and IBM to expand platform adoption and optimize client value.
- Lead renewal and upsell strategy across 60+ enterprise accounts, achieving 97% client retention.
- Collaborate with product and marketing teams to deliver client feedback on innovation, driving enhanced platform usability and engagement.
Customer Success Manager
S&P Global Market Intelligence
01.2022 - 12.2022
- Maintained a 101% renewal rate year-over-year through proactive engagement and data-driven account strategies.
- Developed Salesforce dashboards to track KPIs, identify upsell opportunities, and forecast account growth.
- Conducted 25+ client meetings monthly to uncover cross-sell opportunities, increasing product adoption by 15%.
- Partnered with senior leadership to refine onboarding and retention processes, improving customer satisfaction and operational efficiency.
Data Associate
S&P Global Market Intelligence
07.2020 - 12.2021
- Delivered technical and strategic support for clients across Investment Banking, Private Equity, and Corporate Finance sectors.
- Achieved 99.8% client satisfaction, providing consultative guidance and product training.
- Mentored six new hires on best practices in client engagement and SaaS product functionality.
Sales Associate
Hemline
12.2016 - 07.2020
- Built strong customer relationships resulting in repeat business and consistent sales performance.
- Collaborated with management to optimize inventory and vendor relationships, improving profit margins.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
Bachelor of Arts - Banking and Finance
University of Mississippi
Oxford, MS05.2020
Skills
- Salesforce proficiency
- SaaS Account Management
- Enterprise Sales
- Data Analytics
- Client Retention
- Pipeline Management
- Advanced Excel and PowerPoint usage
- Business Development
Timeline
Relationship Manager
S&P Global Market Intelligence
01.2023 - Current
Customer Success Manager
S&P Global Market Intelligence
01.2022 - 12.2022
Data Associate
S&P Global Market Intelligence
07.2020 - 12.2021
Sales Associate
Hemline
12.2016 - 07.2020
Bachelor of Arts - Banking and Finance
University of Mississippi