Art Avdija
New York,NY
Summary
Dependable and hardworking candidate with strong organizational skills. Proven track record of delivering exceptional customer service, optimizing operations, and leading in high-performing teams. Skilled in managing guest relations, coordinating events, and ensuring adherence to quality standards. Proficient in utilizing industry expertise and creative strategies to surpass guest expectations and drive business success. Eager to contribute knowledge and passion for hospitality to a dynamic team.
Overview
5
5
years of professional experience
Work History
Food & Beverage Intern
Park Hyatt New York
07.2023 - 05.2024
- Assisted in the development and implementation of policies, procedures, and standards for the department.
- Monitored inventory levels and ordered supplies as needed to maintain proper stock levels.
- Handled guest inquiries, concerns, and complaints in a timely and professional manner, striving to resolve issues to the guest's satisfaction.
- Prepare and analyze reports on departmental performance, including sales, expenses, and guest satisfaction metrics.
- Greeted guests, sat at tables and brought orders to assist front of house staff
Food & Beverage Service Trainee
Sheraton Zurich
06.2022 - 12.2022
- Took food and beverage orders accurately and promptly using POS system. Ensured any special requests or dietary restrictions are prepared correctly and punctually communicated to the kitchen staff.
- Maintained knowledge of menu items, including ingredients and preparation methods, as well as any specials or promotions.
- Assisted with opening and closing duties, including setting up and breaking down tables, cleaning and sanitizing work areas, and restocking supplies.
- Provided excellent customer service at all times, going above and beyond to exceed guest expectations and create memorable dining experiences.
Barista
Retro Prime
07.2019 - 06.2021
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
Bachelor of Arts - Hospitality Management
BHMS
Luzern, Switzerland02.2025
Skills
- Customer Service
- Leadership
- Problem-Solving
- Time Management
- Attention to Detail
- Adaptability
Languages
Albanian
Native or Bilingual
English
Full Professional
German
Limited Working
Timeline
Food & Beverage Intern
Park Hyatt New York
07.2023 - 05.2024
Food & Beverage Service Trainee
Sheraton Zurich
06.2022 - 12.2022
Barista
Retro Prime
07.2019 - 06.2021
Bachelor of Arts - Hospitality Management
BHMS
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