Art Bryant
Mansfield,Ohio
Summary
Versatile and results-driven professional with extensive experience in logistics and retail management, notably with Advance Auto Parts. Excelled in enhancing customer satisfaction and streamlining delivery processes through effective route optimization and GPS navigation. Demonstrated leadership in fostering teamwork and implementing loss prevention strategies, significantly reducing employee turnover. Skilled in safe driving and maintaining positive customer relations, ensuring repeat business and operational excellence.
Overview
37
37
years of professional experience
Work History
Delivery Driver
Advance Auto Parts
01.2019 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
Grocery Store Manager
Kroger
10.1996 - 10.2006
- Improved customer satisfaction levels by maintaining a well-stocked and organized store environment while addressing concerns promptly.
- Coordinated special events such as promotional sales, seasonal celebrations, and in-store demonstrations to drive foot traffic and generate additional revenue.
- Promoted an inclusive work environment by fostering teamwork among employees from diverse backgrounds and skill sets.
- Optimized space utilization within the store layout for improved product visibility, easier navigation, and increased sales opportunities.
- Collaborated with corporate headquarters on implementing new directives, sharing best practices, and staying up-to-date on industry trends.
- Led team meetings for clear communication of performance expectations, company updates, and policy changes to maintain a cohesive workforce.
- Developed strong relationships with vendors to secure advantageous pricing agreements and ensure timely delivery of products.
- Reduced employee turnover through focused staff development, training programs, and regular performance evaluations.
- Implemented loss prevention strategies to minimize shrinkage rates while maintaining high-quality customer service standards.
Fast Food Manager
Bob Evans Restaurant
10.1987 - 10.1996
Education
None - Business Administration
Ontario High School
Ontario, OH05.1970
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Time Management
- Dependable and reliable
- Punctual and Reliable
- Safe Driving
- Time management skills
- Loading and unloading
- Clean Driving Record
- GPS and route planning
- Safe Driving Record
- GPS Navigation
- Heavy Lifting
- Order picking and processing
Timeline
Delivery Driver
Advance Auto Parts
01.2019 - Current
Grocery Store Manager
Kroger
10.1996 - 10.2006
Fast Food Manager
Bob Evans Restaurant
10.1987 - 10.1996
None - Business Administration
Ontario High School