Experienced office associate and customer service professional with a proven track record of delivering exceptional support and exceeding customer expectations. Skilled in managing administrative tasks, coordinating schedules, and maintaining efficient office operations. Adept at building strong relationships with clients and colleagues, ensuring seamless communication and collaboration. Committed to providing outstanding service, resolving issues promptly, and contributing to the overall success of the team.
Hi, I’m
D'Zhae Williford
Charlotte,USA
Summary
Overview
10
years of professional experience
Work History
The Millineum Group
Office Service Associate l
10.2021 - 07.2024
Job overview
- Managed office services, cutting costs by 12% and boosting efficiency
- Coordinated mailroom operations for timely, accurate deliveries
- Implemented filing system, improving document retrieval speed by 25%
- Trained and supervised new staff, promoting a collaborative environment
- Scheduled pickup and delivery times for employees
- Optimized office resource allocation, enhancing operational workflow
- Streamlined client communication processes, increasing satisfaction
- Facilitated team development sessions, strengthening group dynamics.
JP Morgan Chase
Mail Clerk
01.2017 - 08.2020
Job overview
- Managed mail distribution for 100+ employees, ensuring timely delivery and efficient handling
- Implemented an organizational system that reduced mail processing time by 25%, enhancing productivity
- Collaborated with team members to streamline operations, fostering a cooperative work environment
- Efficiently managed mail sorting and distribution, reducing misplacements by 15%
- Optimized inter-department mail flow, accelerating critical communications
- Enhanced office efficiency by introducing digital tracking for mail.
T Mobile
Business Representative
06.2014 - 08.2019
Job overview
- Championed a customer-first mindset within the team, fostering a culture of empathy and understanding towards our clients'' needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Central Piedmont Community CollegeCharlotte, NC
Associate of Applied Science from Business Administration And Management
01.2025
University Overview
Central Piedmont Community CollegeCharlotte, NC
Human Resources Certification
12.2024
University Overview
Skills
- Time Management
- Strategic Planning
- Conflict Resolution
- Project Management
- Organizing
- Typing/Data Entry
- Microsoft Office
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Personal Information
Personal Information
Title: Entry Level Human Resources/RecruitingReferences
References
Crystal Clemons, The Millineum Group, crystal.clemons@tiaa.com, (704)231-9266Timeline
Office Service Associate l
The Millineum Group
10.2021 - 07.2024
Mail Clerk
JP Morgan Chase
01.2017 - 08.2020
Business Representative
T Mobile
06.2014 - 08.2019
Central Piedmont Community College
Associate of Applied Science from Business Administration And Management
Central Piedmont Community College
Human Resources Certification