Art Carter

• Manages a team of 100+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
• Supported a total of 12 stores, 3 store formats: Neighborhood, Store-in-Store, and Experience.
• Opened and staffed 4 Store-in-Store locations.
• Opened and staffed an Experience Store.
• Coaches to behaviors that generate Top 20% year-to-date results for my district.
• Organizes Monthly, Quarterly, and Annual Cadence for the leadership team.
• Conducts regular audits for direct reports to provide feedback on their operational performance.
• Implements workshops to drive growth and development.
• Develops and implements strategies to improve operational efficiency, reduce loss, and increase productivity.
• Completed all mid-year reviews for the leadership team.
• Drove Share of Household growth by tracking share of port-ins (SOPI) performance daily. 42% SOH.
• Versed on Policy and Procedures to ensure workplace policies are followed.
• Works with peer group to strategize, plan, and prepare market growth and development.
• Helps drive Market Development initiatives to help drive leadership development.
• DE&I Co-Chair for Houston/Louisiana Chapter
• Coordinated 3 DEI Events: Black History Month, Juneteenth, and Back-to-school drive.
• Regularly evaluated customer satisfaction levels by analyzing results and handling escalations.
• Top 20% year to date in Sales Quality Metrics.
• Implemented education strategies to drive Sales Quality performance.

• Successfully opened and staffed 3 stores in 9 months.
• Top 1% in the company for 13 months.
• Won Winner's Circle, highest retail sales honor.
• Won national new store opening contest, with most activations in a week.
• Had the 2nd highest share of household increase of Q2, 1.3% lift (64.3 overall).
• Diversity, Equity, and Inclusion Houston Chapter Co-lead.
• Created templates and processes that were adapted on a national level.
• Manages and supports multiple lines of distribution in 7 counties: company-owned stores and partner doors, 21 doors total.
• 80% of staff finish in the Top 20%.
• All doors in distribution finished in the Top 20%.
• Planned and outlined sales strategies for stores' monthly and quarterly targets.
• Sourced and recruited top talent for various retail store positions, and verified recruiting processes to meet new store opening timelines.
• Partnered with real estate, AR partners, and network engineering to align on business needs.
• Partnered with local community leaders to drive brand awareness: Chambers of Commerce, government officials, and local businesses.
• Creates in-store events to drive traffic and brand awareness in the community.
• Evaluated operating standards in partner and corporate-owned doors, business trends, expense control opportunities, and potential shrink.
• L.E.A.D. Graduated from a leadership program, 2022 Class.

• Led market in Metro activations for Q3 at 115%.
• Led the market in all activations, for COR, and Indirect, finishing 3rd in the region, 46th nationally while serving as an interim Rural Market Manager.
• Led region to #1 in market performance ranker, 14th nationally, while serving as an interim Rural Market Manager - 60 Days.
• Consistently a top 21% performer nationally, 9 out of 12 months.
• Cultivated strong professional relationships with both Metro and T-Mobile dealer principals and support partners to drive long-term business success.
• Supported large box retailers, i.e., Wal-Mart, Best Buy, Apple, and Costco, to ensure company initiatives and standards are met. 18 doors total.
• Evaluated employee/dealer partner progress and compliance, while identifying areas for additional coaching, by monitoring daily performance.
• Drove sales performance with frontline staff workers and leadership partners, alike.
• Conducted quarterly audits to ensure corporate standards were being met.
• Prepared a variety of different written communications, reports, and documents to ensure company alignment across dealer brands.

• Trained frontline staff members on effective sales techniques, boosting individual and group goal attainment.
• Cultivated relationships with dealers (owners) and sub-dealers to generate sales growth and promote a store culture that exemplifies COR standards.
• Conducted sales, training, and audit visits within territory to ensure COR initiatives are met.
• Led market in growth and activations in 5 out of 6 months. Consistently averaging 115% in growth.
• Covered the largest territory in the GA market, 478 miles in rural Georgia, 17 doors total.
• Worked in small town, rural areas to promote the Metro by T-Mobile brand.

• Selected to lead 6 Retail Integration Specialists, to train, motivate, and drive the behaviors in COR retail doors.
• Conducted sales and training visits across the district to ensure integration alignment.
• Provided sales, operations, and brand awareness to legacy Sprint stores through integration.
• Streamlined communications between stores across multiple districts.
• Provided training material to locations under New T-Mobile.
• Assisted with hiring staff and transferring staff between stores within the market, and signed I-9s for new hires.

• High Volume Store Manager, managed 3 assistant managers and 12 Mobile Experts, led the 3rd highest traffic store in the state of GA, averaging 1.2 million in revenue monthly.
• Facilitated RAM develop program in the market to help grow and accelerate the Retail Associate Manager position.
• Selected to represent my district as an Operations Advocate and Retail Integration Leader.
• Winner's Circle Recipient for Q3, 2019.
• Served as a NXTLVL Mentor for future Retail Store Managers.
• Top store in sales in the Georgia Market and Voice Activations (140%) for the 3rd Quarter of 2019.
• Top store in growth and operations in the district/market for the 2nd, 3rd, and 4th quarters of 2019.
• Consistently top 25% in the company in growth and operations

• Helped lead Cumberland Mall to high volume in the 2nd quarter of 2019.
• Created and facilitated a RAM development program ("RAMP UP!") to accelerate the right behaviors of the RAM role within the market.
• Balanced the needs of customers and employees simultaneously in a high-volume retail environment.
• Top store in the district for business sales exceeding 200% to plan (3rd quarter, 2018).

• Exceeded personal sales goals for three consecutive months. (March, April, and May)
• Store MVP for the month of March, top performer in sales (120% to goal), and attachments.
• Top store in district for 3 consecutive months. (March, April, and May)
• Served as interim RAM at a high-volume store, increased business sales by 132%.

MarketSource designs and delivers go-to-market services, including assisted or outsourced sales, training and advocacy, and marketing solutions for business-to-business and retail companies.

• Led a team of 10 Area Sales Representatives to build relationships, drive results, and influence our partners to exemplify COR standards.
• Strategized and forecasted sales goals based on door traffic for the ASR team.
• Organized trainings with market leadership partners to develop frontline staff.
• Influenced retail partners to drive T-Mobile sales goals and initiatives.
• Achieved 140% of postpaid sales within the first year as Sales Manager.
• Increased market share in Costco by 3% in 8 months, from 10 to 13%.
• Trained, hired, and developed ASR staff to support multiple doors.
• Managed and operated 9 markets in metropolitan and rural areas in Northern California and Reno, Nevada, a total of 55 stores.
• Top Area Sales Manager in the Western Region for four consecutive months (2017).

• Operated multiple accounts: Costco, Best Buy, Wal-Mart, and Apple.
• Worked with retail partners to ensure that the customer experience reflected corporate standards.
• Conducted sales trainings with partners to influence superb sales results.
• Set up sales events with store staff to drive sales results.
• Finished as the top area sales representative in the western region in 2016 for Q1, Q2 (107% YOY).
• Maintained a strong understanding of competitors, their offerings, and presence in the assigned territory.

• Exceeded sales quotas, provided clients with world-class service.
• Top seller in store overall for 2 quarters.
• Top U-Verse and DirecTV seller in the district.