Art Cox
Lewes,United States
Summary
Experienced travel industry professional Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in the travel industry.
Overview
20
20
years of professional experience
Work History
Managing Director
Tenon Tours
05.2020 - 11.2023
- Carried out process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow 300% over 3 years.
- Launched staff engagement programs in addition to robust reporting tool that increased operational quality and efficiency.
- Led development of comprehensive business plan to maximize profitability and increase company revenue by $3M in two years.
- Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Devised and implemented innovative and marketing campaigns to promote products and services.
- Prepared annual budgets with controls to prevent overages.
- Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
- Documented processes and drafted SOPs to comply with regulations and company policies.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Introduced new methods, practices, and systems to reduce turnaround time.
Product Manager
Tauck
07.2013 - 04.2020
- Research, design, develop and choreograph programs for multiple destinations - UK, Ireland, Spain, Portugal, Russia, Estonia, Latvia, Lithuania, Finland, Sweden, Norway and Denmark
- Developed product documentation to communicate upcoming features and products to internal teams.
- Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
- Collaborated with sales, marketing, and support teams to launch products on time and within budget.
- Prioritized roadmap in order to achieve product goals and metrics.
- Managed product demonstrations and testimonials for performance evaluation.
- Analyzed metrics to measure product performance.
- Maintained positive vendor relations to build strong partnerships.
- Spearheaded collaborative efforts to bring products to market.
- Established criteria for each milestone within product roadmap as means to measure developmental progress.
- Directed planning and budgeting efforts.
- Conducted market research to identify new opportunities and target markets.
- Continually maintained and improved company's reputation and positive image in markets served.
- Coordinated with design and media teams to develop high-quality creative assets.
- Mentored local personnel on best practices and protocols to maximize productivity.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
Independent Contractor
Self Employed
05.2012 - 06.2013
- Research, design and develop various events
- Customer recruitment and service.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
- Collaborated with clients to define project requirements and deliverables.
- Developed and maintained user documentation to establish product understanding.
Customer Experience & Program Manager
People to People Student Travel
01.2008 - 02.2012
- Research, design, develop programs for multiple destinations in agreed timelines
- Monitor and analyze program budgets
- Liaison to multiple departments for program needs
- Recruit and manage all paid staff for programs
- Negotiate major contracts and relationships with key vendors
- Develop and execute large event successfully - Inauguration 09 (2500+attendees)
- Create costing for potential programs for future business
- Financial back-up to Director for Leadership Programs
- Interim director roles for (3) three months - assumed all of Director roles/reported to VP, Travel Services.
- Coached team members on productivity strategies to accomplish challenging goals.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
Program Coordinator
People to People Student Travel
04.2006 - 01.2008
- Organized and managed program development from conception through successful execution for 30k+ annual attendees.
- Tracked and reported expenses accurately to manage program budgets.
- Provided ongoing direction and leadership for program operations.
- Collaborated with other program coordinators to achieve consistency in program objectives and services.
- Manage COGs budgets for assigned programs.
- Developed and maintained relationships with external partners to facilitate program operations.
Director
PCG - Teen Missions
06.2003 - 04.2006
- Design, develop, market domestic and international programs for students and adults
- Maintain budgets/costing for operations
- Formed strategic partnerships and connected with potential clients to drive business development.
- Recruit travelers
- Collaborate with a variety of agencies to ensure positive overall experience
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Established departmental performance goals and provided feedback for underperforming areas.
Education
Bachelor of Science - Elementary Education
Missouri Southern State University
Joplin, MO01.2006
Skills
- Event Planning
- Program Management
- Recruitment Strategies
- Customer Service
- Leadership Development
- Contract Negotiation
- Financial Management
- Project Management
- Mentoring and Training
- Business Planning
- Account Management
Timeline
Managing Director
Tenon Tours
05.2020 - 11.2023
Product Manager
Tauck
07.2013 - 04.2020
Independent Contractor
Self Employed
05.2012 - 06.2013
Customer Experience & Program Manager
People to People Student Travel
01.2008 - 02.2012
Program Coordinator
People to People Student Travel
04.2006 - 01.2008
Director
PCG - Teen Missions
06.2003 - 04.2006
Bachelor of Science - Elementary Education
Missouri Southern State University
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