Art De Hoyos
Houston
Summary
Experienced professional with 17 years of expertise in optimizing beverage operations and improving customer satisfaction. Proven track record of implementing cost-saving measures and innovative offerings to increase profit margins and retain customers. Skilled in fostering collaborative team environments and resolving inventory discrepancies to maintain consistent stock levels and reduce waste. Dedicated to delivering exceptional results in the hospitality industry.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Beverage Manager
A Fare Extraordinaire
06.2022 - Current
- Manage beverage operations, enhance customer satisfaction, and optimize supplier relations.
- Implemented cost-saving measures, improving profit margins and operational efficiency.
- Lead a team of 15, fostering a collaborative environment and improving team performance.
- Resolved inventory discrepancies, ensuring consistent stock levels and reducing waste.
- Increased customer retention through innovative menu offerings and quality service.
Club Level Bartender
Aramark @ NRG Stadium
08.2016 - Current
Bartender
Marriott Marquis Downtown
02.2020 - 09.2022
- Mixed drinks for 100+ guests nightly, enhancing customer satisfaction and repeat business.
- Implemented efficient service methods, reducing wait times and increasing sales.
- Trained new staff, fostering a collaborative team environment and improving service quality.
- Resolved customer complaints promptly, maintaining a positive dining experience.
- Managed inventory, ensuring optimal stock levels and reducing waste.
Bartender
Pitch 25 Beer Garden
05.2018 - 03.2022
Assistant Food and Beverage Manager
The Westin Oaks & The Westin Galleria
03.2017 - 02.2020
- Managed daily operations, improving service quality and guest satisfaction.
- Increased revenue through strategic menu planning and cost control.
- Led a team of 20, fostering a collaborative and efficient work environment.
- Resolved customer complaints swiftly, enhancing overall guest experience.
- Implemented training programs, boosting staff performance and morale.
Bartender
Hotel ZaZa Memorial City
12.2017 - 12.2018
Lead Bartender
Hotel Derek
03.2012 - 11.2015
Education
Associate of Applied Science - Culinary Arts Restaurant Manager
San Jacinto Community College
Skills
- Proficient with POS Systems
- Skilled in various restaurant bar roles
- Poised under pressure
- Excellent interpersonal and communication skills
Certification
- ServSafe food management certification
- Texas alcohol certification
- Certified Cicerone beer server
- WSET Level 2 certified
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Beverage Manager
A Fare Extraordinaire
06.2022 - Current
Bartender
Marriott Marquis Downtown
02.2020 - 09.2022
Bartender
Pitch 25 Beer Garden
05.2018 - 03.2022
Bartender
Hotel ZaZa Memorial City
12.2017 - 12.2018
Assistant Food and Beverage Manager
The Westin Oaks & The Westin Galleria
03.2017 - 02.2020
Club Level Bartender
Aramark @ NRG Stadium
08.2016 - Current
Lead Bartender
Hotel Derek
03.2012 - 11.2015
Associate of Applied Science - Culinary Arts Restaurant Manager
San Jacinto Community College
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