I collect WW2 diecast Airplanes and WW2 books and attend airshows when available I enjoy spending time with quality time with my wife and watching movies and reading
Art Kane
Gilbert,AZ
Summary
Dynamic professional with a proven track record at Iron Mountain, excelling in document scanning and quality control. Leveraging advanced scanning techniques and exceptional customer service skills, I enhanced processing efficiency and client satisfaction. Recognized for meticulous attention to detail and effective communication, driving successful project outcomes and fostering strong client relationships.
Experienced with managing and optimizing scanning processes to ensure seamless operations. Utilizes advanced troubleshooting skills to maintain equipment functionality and minimize downtime. Strong understanding of data integrity protocols and quality assurance in high-volume setting.
Overview
15
15
years of professional experience
Work History
Scan Processor Technician
Iron Mountain
04.2019 - Current
- Delivered exceptional client service, addressing concerns professionally and ensuring satisfaction with completed projects.
- Maximized productivity by maintaining accurate records of all scanned documents.
- Expedited processing times by prepping documents efficiently prior to scanning procedures.
- Improved efficiency by streamlining the scanning process and implementing new techniques.
- Demonstrated strong attention to detail when verifying content alignment before initiating the scan process.
Customer Support Specialist
Cenlar Financial Services
03.2018 - 04.2018
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
Auto Claims Associate
State Farm
05.2010 - 09.2016
- Managed a high volume of daily claims while maintaining accuracy and organization, leading to increased productivity levels.
- Streamlined the claims process for increased efficiency by implementing organizational skills and attention to detail.
- Collaborated with claims supervisors to develop strategies for minimizing loss exposure, contributing to overall financial stability for the organization.
- Provided exceptional customer service by addressing inquiries promptly and professionally, resulting in improved client relationships.
Education
No Degree - Phycology
University of Phoenix
Tempe, AZ02-2010
No Degree - Military Science
Seattle University
Seattle, WA09-1976
High School Diploma -
Waianae
Waianae, HI05-1976
Skills
- Daily work is review document Verify document type and prep each batch and verify and sign
- Verify Each cover sheet and job
- Scan documents, when scanning is complete verify and review per job before completion and date and initial cover sheet
- Communication is Key for every job is review before scanning
- QC is check is critical before and after scanning and initial each job before signing off
- Image enhancement proficiency
- Advanced scanning techniques
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Customer support
- Call center customer service
- Written and oral communication
- Call center operations
- Empathy display
- Customer correspondence
- Call management
- LiveChat
- Documentation and reporting
- Technical troubleshooting
Interests
Timeline
Scan Processor Technician
Iron Mountain
04.2019 - Current
Customer Support Specialist
Cenlar Financial Services
03.2018 - 04.2018
Auto Claims Associate
State Farm
05.2010 - 09.2016
No Degree - Phycology
University of Phoenix
No Degree - Military Science
Seattle University
High School Diploma -
Waianae
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