Summary
Overview
Work History
Education
Skills
Timeline
Generic

Art Khachatourians

Granada Hills,CA

Summary

Seasoned professional with 10 years of progressive experience in management. Organized multi-tasker able to take on challenging locations and turn failing operations into successful enterprises with energy and resourcefulness. Friendly and adaptable professional with remarkable leadership and program management skills. Self-directed with adaptability to meet changing operational needs. Energetic and resourceful professional proficient in program management and team leadership. Seeking to build on innate abilities and acquired skills with challenging new role.

Overview

10
10
years of professional experience

Work History

Front End Team Lead

Walmart
Burbank, CA
04.2020 - Current
  • Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates
  • Communicating goals and feedback
  • Training associates on processes and procedures
  • Providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines
  • Ensuring compliance with company policies and procedure
  • Supporting the Open Door Policy; and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates
  • Communicates and supports membership by providing information on membership types, programs, and benefits to current and prospective members; processing memberships, upgrades, and credit accounts; encouraging membership renewals; participating in sales and marketing events
  • Completing and maintaining marketing recaps and other required documentation; striving to meet membership goals; and promoting the value of WalMart products and services
  • Provides and ensures member service by acknowledging the member and identifying member needs
  • Assisting members with purchasing decisions; locating merchandise; providing guidance and support to members regarding self-service technology
  • Assisting members with transactions utilizing registers or self-checkout area; and ensuring club pick up orders are filled
  • Oversees assigned area of responsibility by handling claims and returns; zoning the area; arranging and organizing merchandise; identifying shrink and damages
  • Organizing and maintaining availability of carts/flatbeds; assisting members with transporting items; utilizing cart retrieval equipment according to company policies and procedures; and maintaining parking lot cleanliness
  • Completes accounting records, files, transactions, and other required documentation by following accounting office procedures
  • Providing funds for proper register operation
  • Creating and interpreting financial analysis reports; Preparing daily deposits
  • Investigating overages and shortages in cash register drawers and accounting office; and maintaining confidentiality and accuracy of financial and personal information
  • Develop, communicate, and implement processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners
  • Analyzing and applying information from multiple sources; monitoring progress and results; and identifying and addressing improvement opportunities
  • Demonstrate, promote, and support compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices
  • Implementing related action plans; using the Open Door Policy; and assisting management with correcting ethical and compliance issues and problems

Supervisor

Walmart
Burbank, CA
07.2018 - 03.2020
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Worked with management team to implement proper division of responsibilities.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
  • Maintained compliance with company policies, objectives and communication goals.
  • Charged with staffing, performance management and reviews, coaching, mentoring, salary development and budget allocations.
  • Set overall vision and provided team leadership.
  • Monitored employee performance and provided coaching and constructive guidance to address areas of concern.

Director Of Operations

Keller Williams
Beverly Hills, CA
11.2011 - 01.2018
  • Maintain day-to-day activities
  • Foster strong vendor relationships to benefit both the office and its agents
  • Coordinate and organize large office events at high-end locations (Ex: SLS Hotel)
  • Manage an extensive database of clients, agents and referrals
  • Provide tech support to entire office: printer issues, computer set up, conference room set up, troubleshoot the office network
  • Tour potential new agents/ groups around the office, and introduce them to staff
  • Organize the move in/ out of agents/ teams into their cubicles and offices
  • Fulfill every project and task in a timely manner
  • Overlook all five storage rooms
  • Revise weekly sales meetings to provide more value, lessons and entertainment
  • Handle all office issues: Tech, personal issues between colleagues, physical office, financial, kitchen, lobby and restroom
  • Spearheaded new technology and systems within the office to lower cost while increasing productivity
  • Implemented commission check in/ out, inventory, mail, special package, and conference room schedule systems
  • Researched and updated all required materials needed for firm and partners
  • Supported Chief Operating Officer with daily operational functions
  • Assisted various business groups with document organization and dissemination during acquisitions.

Education

Associate of Science - Business Administration And Management

Los Angeles Mission College
Sylmar, CA
2018

Skills

  • Budgeting and finance
  • Strong verbal communication
  • Conflict resolution
  • Powerful negotiator
  • Risk management processes and analysis
  • Client assessment and analysis
  • Data management
  • Microsoft Office: Word, Excel, Outlook, Google Docs
  • Bilingual: Armenian
  • Heavy Equipment Operation
  • Staff Coaching and Training
  • Financial Recordkeeping
  • Avid Learner
  • Customer Service Process Improvement

Timeline

Front End Team Lead

Walmart
04.2020 - Current

Supervisor

Walmart
07.2018 - 03.2020

Director Of Operations

Keller Williams
11.2011 - 01.2018

Associate of Science - Business Administration And Management

Los Angeles Mission College

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